Process Engineering Senior Analyst
Process Engineering Senior Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Process Engineering Senior Analyst
As a Process Engineering Senior Analyst you will be responsible for supporting the successful delivery of operational and service improvements across Wealth Investor Services and Wealth Investor Advisor Group. Working with the Process Engineering Team you will find opportunity areas analyze for root cause define desired outcomes implement changes and measure results. You will deliver incremental changes quickly using agile methodology and a test and learn approach. You will also partner with technical teams to identify prioritize and deliver critical technical enablers.
The Team
At Fidelity we strive to provide the best customer experience in the financial services industry. Achieving this goal requires a constant dedication and passion for perfection. You will be part of a team that owns the way for Wealth distribution teams in our pursuit of an easy efficient and streamlined client and associate experience. The team establishes client experience scale & efficiency and associate engagement metrics/targets and helps drive achievement of those targets through analytics process engineering operations management infrastructure and program management support.
The Expertise You Have
You have extensive experience within a service or operational unit including knowledge of operational challenges and solutions.
You have a strong understanding of the intricacies of operational and service processes.
You have a demonstrated passion for improving associate and client experience.
You can build credibility and trust with peers and leaders and enjoy working in a sophisticated organization with multiple decision-makers.
The Skills You Bring
Experience in identifying process issues that cause associate or client experience friction analyzing for root cause and driving improvements.
Experience analyzing data to find opportunities and using data to tell a fact-based story.
Familiarity knowledge or experience with one or more operational improvement frameworks such as Lean or Six Sigma.
Experience driving process improvements in an operations environment.
Experience identifying team improvement opportunities and learning from approaches used by other organizations.
Organizational savvy and maturity; ability to work effectively across multiple teams and organizations.
The Value You Deliver
Analyzing data to identify business processes most in need of transformation.
Gaining a deep understanding of the people skills processes and technology required to meet the needs of our clients.
Working with a team to identify challenges understand current state develop future state solutions and implement the most impactful changes.
Driving drastic improvement to the end-to-end client experience by looking at processes through the clients eyes challenging all assumptions and delivering processes that work for the client.
Certifications:
Category:
Business AnalysisFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Required Experience:
Senior IC
Employment Type
Full-Time
