Senior Manager - Delivery
Senior Manager - Delivery
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Job Description
Job Title:Senior Manager - Operations
Department:Delivery
Speciality: Multi-speciality (E&M IP/OP ED profeefacility Surgery Anesthesia)
Job Summary:
We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes managing a team optimizing productivity and ensuring smooth operational execution. This position demands strong leadership skills operational expertise and the ability to drive efficiency improvements across all operational areas.
Key Responsibilities:
- Operations Management:
- Oversee daily operational activities to ensure efficient and effective operations.
- Monitor and improve performance metrics such as cost control productivity quality and on-time delivery.
- Identify operational issues and proactively implement solutions.
- Develop and implement operational strategies to achieve short-term and long-term business goals.
- Team Leadership:
- Lead mentor and motivate a team of operational staff to achieve goals and objectives.
- Conduct regular team meetings performance reviews and training programs.
- Foster a positive work environment and ensure adherence to company policies and procedures.
- Process Optimization:
- Analyze workflows and operational processes identifying areas for improvement.
- Implement process improvements to increase efficiency reduce costs and enhance customer satisfaction.
- Utilize technology and systems to automate and streamline operations.
- Quality Assurance:
- Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
- Ensure adherence to company quality policies and regulatory requirements.
- Resolve customer issues and complaints promptly ensuring customer satisfaction.
- Cross-Department Collaboration:
- Work closely with other departments (Sales HR Finance etc.) to ensure smooth collaboration and alignment of business objectives.
- Assist in forecasting and planning to meet operational demands and business needs.
- Reporting & Analysis:
- Prepare regular reports on operational performance including productivity costs and quality.
- Present analysis and recommendations to senior management for strategic decision-making.
Qualifications & Skills:
- Education:
- Bachelors degree or a Masters degree or relevant certifications is a plus.
- Experience:
- 12-18 years of experience in operations management in US healthcare (Medical Coding).
- Proven track record of managing teams driving process improvements and achieving operational goals.
- Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using operational management tools and software.
- Strong organizational and multitasking skills.
- Excellent communication skills both written and verbal.
- Knowledge of budgeting and financial management.
- Ability to adapt to changing business needs and priorities.
- Personal Attributes:
- Detail-oriented with a focus on efficiency and quality.
- Strategic thinker with a hands-on approach to execution.
- Proactive self-motivated and results-driven.
Required Experience:
Senior Manager
Employment Type
Full Time
