Associate Manager, Research & Insights
Associate Manager, Research & Insights
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Job Description
Working as part of the US CX & Insights Team this position is responsible for executing qualitative and quantitative primary research projects to enable insight-driven business decisions within the US Life Insurance segment. This role will work with cross-functional teams and stakeholders to understand their needs recommend and design effective research approaches conduct the research analyze the data identify actionable insights and report the findings and recommendations. This position also requires working closely with research vendors to obtain both primary syndicated and secondary research.
A successful candidate will have experience developing and conducting custom qualitative and quantitative research projects from start to finish with a strong focus on actionable insights and reporting excellence as results from these projects will inform the US Segment strategic decisions solution and experience design marketing strategies and campaigns product development and provide key insight into our customers.
Position Responsibilities:
Engaging and getting feedback from life insurance producers intermediaries end-customers beneficiaries through quantitative qualitative and usability research
Identifying designing and implementing research projects from inception to completion in-house: writing proposals drafting the questionnaires / discussion guides programming and deploying surveys and interviews analyzing the data synthesis and reporting identifying actionable insights and presenting findings and recommendations to business partners
Managing research projects from inception to completion through vendors: including proposal writing RFP management vendor selection reviewing the questionnaires/recruitment screeners/discussion guides attending the qualitative research sessions developing the tab plan reviewing the reports and presenting the insights and recommendations to business partners
Delivering actionable insights and recommendations leading to competitive advantage for the business through the synthesis and integration of various data sources custom tracking secondary & syndicated research to provide a comprehensive understanding of the audience
Managing internal stakeholders and research vendors during research projects
Managing the relationship with key industry research partners and share relevant third party research within the organization
Developing a deep understanding of key audiences including attitudes needs and behaviors and drivers of brand/product preference
Providing insights proactively to: identify and fill information gaps in the business; keep a pulse of key audience industry trends competitive movements industry advancements and government decisions that impact distributors and customers and the business; bring forward new ideas/thought leadership/challenges to the status quo without a specific business request
Required Qualifications:
Bachelor degree in business marketing data analytics or other relevant degree
Additional research training/certifications is a plus.
3-5 years of relevant work experience in market research industry.
Financial and life insurance industry experience will be an asset.
Must have hands-on experience designing and applying qualitative and quantitative market research methodologies techniques tools and technologies to produce actionable insights
Ability to write questionnaires/reports/presentations/actionable recommendations based on research data and stakeholder input
Passion for Customer-first thinking and customer centric design
Experience conducting B2B research with hard-to-reach and niche audiences
Strong understanding of statistical methods and statistical analyses tools
Working knowledge of research platforms (e.g. Qualtrics UserTesting etc.)
Ability to translate research data into effective insight reports and recommendations
Strong analytical and critical thinking skills
Hands-on experience effectively presenting insights to different levels of organization
Growth mindset adaptability and ability to manage multiple changing and competing priorities
Strong drive and initiative with a demonstrated track record of results achievement
Ability to work autonomously but excel in team-based environment
Highly motivated with experience managing multiple projects under tight timelines
Strong written oral and presentation communication abilities including storytelling
Excellent attention to detail and ability to balance strategic and tactical thinking
Competencies:
Collaboration:Thrives and fosters productive working relationships and builds trusted partnership with stakeholders to drive positive customer and business outcomes
Compelling Communication: Expresses ideas and shares information clearly and concisely modifies approach as necessary and conveys compelling messages and builds (rational/emotional) connection with others
Influence & Persuasion: leading with a point of view with or without authority by setting expectations and communicating expertise and a compelling rationale.
Innovative Mindset:Demonstrates strong curiosity generates ideas experiments and takes calculated risks to improve customer and business outcomes.
Knowing the Business: Stays current on US Segment and broad John Hancock and Manulife strategies key priorities capabilities and resources; appropriately translates knowledge of the industry customer and business into new approaches and solutions.
Executing with Excellence: Sets challenging objectives and is focused on achieving results that are aligned with the organizations vision while being grounded in insight; pursues excellence in planning and delivering results; demonstrates strong judgement
Adaptability:Effectively adapts and supports integrated change to achieve desired results; champions an environment that motivates and inspires necessary action with confidence during times of change.
Solution Focused:Approaches challenges in a positive and solution-oriented way owns problems through to resolution makes timely decisions applies analytic/systematic reasoning to positively impact team results organizational performance and the customer experience.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
#LI-JH
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Boston MassachusettsWorking Arrangement
Salary range is expected to be between
$71550.00 USD - $119250.00 USDIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)Required Experience:
Manager
Employment Type
Full-Time
