Global Subscription Management Support, Field Service, fix-term
Global Subscription Management Support, Field Service, fix-term
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Salary Not Disclosed
1 Vacancy
Job Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity
Job Title
Global Subscription Management Support Field Service fix-termJob Description
9 - 12 Month Fixed Term Contract
We are looking for an experienced Subscription / Planning professional to support Field Service Operations within a fast-paced customer focused environment in quoting expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.
What youll do
To track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan) thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.
To support (external and internal) follow up providing customer feedback and / or any quotation revision(s) within agreed KPIs and Service Level Agreements.
Ensure all customer Purchase Orders are expedited and transacted (within forecasted fiscal month) and in compliance to Azenta Legal and Clean Order Book principles ensuring all agreed effectives are present and correct in Oracle Cloud / Sales Force.
To support weekly status reviews and present any risks and opportunities to the business.
To update / maintain customer specific Asset details using Sales Force to guarantee customer install base accuracy.
Back up support of adhoc analytical presentations using Oracle Teams Excel.
What youll bring
Demonstrate at least two years relevant Subscription / Planning experience.
Proficient in MS Office applications: Excel and Teams specific.
Preferably have a Service orchestrated background / awareness.
ERP experience in either / or Oracle / SAP and Sales Force.
Excellent verbal and written communication skills.
Execute Sense of Urgency represent the voice of the customer.
High organisational skills and ability to multitask.
Must be flexible fast thinking conscientious acceptance of change management.
Be self driven and a team player.
About Azenta
Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. With a strong focus on retaining long-term sample integrity data storage and security systems provided by Azenta are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications including drug discovery and biobanking.
If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Exec
Employment Type
Full-Time
