Team Lead, Sales Operations

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is aglobal leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide. We area market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 1 billion samples globally.

Position Summary

The Sales Operations Team Lead will oversee a team of six Sales Operations Analysts providing leadership mentorship and operational expertise while actively participating in the teams core responsibilities. This is a working lead role requiring the ability to balance team management with hands-on contributions to ensure efficient sales operations smooth interdepartmental collaboration and overall business success.

Key Responsibilities

Team Leadership and Development

• Act as the primary point of contact for the Sales Operations team providing guidance training and mentorship.

• Lead team meetings to communicate priorities goals and process updates.

• Assist in onboarding and training new team members ensuring they are well-integrated and equipped to succeed.

• Monitor team performance providing feedback and identifying opportunities for skill development.

• Foster a collaborative and inclusive team environment.

Operational Execution (Hands-on tasks shared with the team)

• Oversee and contribute to updating maintaining and monitoring customer pricing systems to ensure accuracy and compliance.

• Lead internal interactions with Legal Finance and business units to execute customer agreements and ensure seamless contract management.

• Facilitate client tenders RFXs and quality agreements ensuring adherence to quality standards and timely completion.

• Generate and maintain sales information for reporting and operational continuity (e.g. clims quotes).

• Assist with Purchase Order management and the systemic tracking of POs/payment methods.

Collaboration with Sales and Cross-Functional Teams

• Partner with Sales Leaders to identify priorities execute improvement projects and drive strategic initiatives.

• Provide ongoing support and training to sales team members on processes systems and tools to enhance efficiency and performance.

• Act as a liaison between Sales Operations and other departments (e.g. IT invoicing customer support) to resolve issues and drive improvements.

Process Improvement and Analytics

• Continuously evaluate and improve operational processes ensuring accuracy and efficiency across workflows.

• Identify and implement best practices for utilizing Salesforce tracking opportunities and ensuring data quality.

Reporting and Metrics

• Ensure timely and accurate reporting of team metrics and performance to Sales leadership.

• Maintain dashboards for Sales operational insights ensuring transparency and accountability within the team.

Customer Support and Issue Resolution

• Manage interactions related to legal agreements with end customers ensuring timely and accurate communication to meet deadlines.

• Facilitate customer quote requests and assist in generating sales orders via third-party platforms.

• Oversee system integrations and ensure smooth coordination with internal teams to enhance customer experiences.

• Support sales campaigns follow up with customers on quotes and resolve escalations as needed.

Qualifications

• Bachelors degree in Business or a related field; equivalent experience considered.

• 35 years of experience in Sales Operations or a related field with demonstrated leadership experience.

• Excellent communication and interpersonal skills.

• Strong understanding of Salesforce and other CRM systems

• Proven ability to manage multiple priorities in a fast-paced environment.

• Analytical mindset with a focus on process improvement and efficiency.

Preferred Skills

• Familiarity with sales analytics and market trend reporting.

• Ability to mentor and develop team members to achieve their full potential.

EOE M/F/Disabled/VET