Associate Director, ServiceNow
Associate Director, ServiceNow
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
SAAS/PAAS/Cloud Consulting (Digital)
Travel Required:
Clearance Required:
What You Will Do:
- Translate complex business requirements into technical designs and solutions using ServiceNow.
- Lead the overall architecture design and development of ServiceNow implementations ensuring alignment with business objectives and best practices.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay current with ServiceNow products features and industry trends to drive innovation.
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
- Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
- Direct and monitor all aspects of the ServiceNow implementation.
- Responsible for quality assurance for all ServiceNow projects.
- Conduct reviews of functionality developed by ServiceNow development team and perform testing.
- Ensure the security scalability and maintainability of ServiceNow solutions.
- Ability to obtain Public Trust Clearance.
What You Will Need:
- Once onboard with Guidehouse new hire MUST be able to OBTAIN and MAINTAIN a Federal or DoD SECRET security clearance.
- Bachelors degree is required
- Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g. CSA CIS CAD) and experience serving in an Architect and/or Project Management role.
- Experience with Software Development Lifecycle methodologies deliverables and controls.
- Excellent verbal and written communication skills.
- Expertise implementing multiple ServiceNow modules preferably ITSM ITOM IRM and/or SPM.
- Experience with Software Development Lifecycle methodologies deliverables and controls.
- Well-rounded technology consulting experience desired to include ability to define requirements lead client meetings facilitate UAT and conduct trainings.
- Experience working in an Agile environment.
- Excellent verbal and written communication skills.
- Strong analytical problem-solving skills.
- Ability to work effectively in a team environment.
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
- Desire to learn grow and seek increased responsibility.
- Ability to self-direct prioritize and manage multiple tasks and demands.
- Heightened attention to detail when developing technical solutions.
What Would Be Nice To Have:
- Agile SCRUM or SAFe certifications.
- PMP certification.
- Experience in driving business development activities and leading all aspects of winning federal proposals with proven ability to generate new wins and revenue for your company.
- Prior managerial experience in leading and supporting a remote workforce.
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Required Experience:
Director
Employment Type
Full-Time
