IT Operations Help Desk Technician
IT Operations Help Desk Technician
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Job Description
The Helpdesk Technician will be responsible for supporting the Global Operations Team and monitoring the helpdesk system daily by addressing issues as they are received. Interacts with club employees to troubleshoot and resolve IT-related complications while providing excellent customer service and supporting Taymax standards. The Help Desk Technician will work alongside and supplement our IT Vendor/Managed Service Provider to provide peak season support and offload some of the requests. Candidate will work as a liaison and partner to our IT Vendor escalating and triaging tickets. Position is based in Salem NH with potential for the ideal candidate to travel 5-10% to assist in club projects as needed.Pay :
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Key responsibilities of this role are as follows:
- Primary responsibility will be managing and responding to end user (club staff) help desk requests in our ticketing platform (Service Channel)
- Basic troubleshooting including:
- Desktop and Laptops (Windows)
- In-club Point of Sale (POS) and peripherals
- Telephony (VOiP)
- In-club AV including but not limited to TVs sound systems in-club entertainment (cable video systems/modulators)
- Level 1 networking support (with vendor assistance)
- Camera systems
- Microsoft Software and Services (Teams OneDrive Outlook ect)
- Provisioning and troubleshooting Windows 11 Operating Systems (Azure Active Directory & Microsoft lntune/ Autopilot) including installing desktop applications.
- Assist with video footage requests/ investigations.
- iPad & MOM support.
- Project Management for single club installations/remediations.
- Clearly communicates technical solutions in a user-friendly professional manner.
- Performs consistent follow-up with users to ensure complete resolution and user satisfaction.
- Onboarding and offboarding users.
- Hardware procurement tracking and distribution.
- Identifies consistent themes with tickets to build process improvements documentation or communication as needed.
- In office support for users and technology.
- Analytics and reporting in IT ticketing system to show health of the business and current trends.
- Responsible for outward communication of IT information inclusive of updates to field leadership building presentations and sending out key updates.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further we recommend that you do not provide sensitive personal information (SSN DOB drivers license number) as part of the initial application process.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.
Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance peoples lives by providing a high-quality fitness experience in a welcoming non-intimidating environment which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race color ethnicity citizenship place of origin creed religion age sex gender identity gender expression sexual orientation family status marital status disability and any other protected characteristic.
Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application please contact Human Resources at to make an accommodation request.
Required Experience:
IC
Employment Type
Full-Time
