Volunteer Resources Manager

For over 25 years G&A Partners has been helping entrepreneurs grow their businesses take better care of their employees and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners client is currently seeking a Volunteer Resources Manager to join its team in San Antonio TX.

Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio TX and serves more than 15000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the worlds preeminent leadership development organization for girls building girls of courage confidence and character who make the world a better place.

The Volunteer Resources Manageris responsible for providing leadership in the development of innovative strategies and effective service for supporting adult membership. The manager is responsible for creating a robust comprehensive and continuous learning plan for all volunteers. Leads ongoing curriculum development and supplemental learning opportunities. Recruits and develops volunteer facilitators to deliver various training initiatives. Coordinates and delivers online live virtual and in person training. The manager works in partnership with other operational and organizational functions to implement training with a focus on volunteer and parent learning to enhance the Girl Scout Leadership Experience and to support organizational mission goals and strategic priorities.

• Delivers high impact training content to volunteers to enhance their ability to deliver the Girl Scout Leadership experience to ultimately increase membership retention.
• Leads ongoing training curriculum development for troop leaders and volunteers and delivers initial on-board training program level training volunteer enrichment and others as needs are identified.
• Prepare and deliver training materials for a variety of channels (webinar content social media resource center on-linetraining classroom content and in-person training resources for individual and team learning) align training schedules with the needs of business cycle.
• Manage the GSSWT Resource Center and Front Desk keeping the materials resources and equipment relevant.
• Manage the resource center staff and volunteer support team.
• Recruit and train volunteers guiding and effectively communicating program information.
• Coordinates CPR/First Aid training and manages volunteer adult learning facilitators.
• Acts as curriculum design expert supporting council wide training needs and deliverables.
• Ensure training modules and manuals (including the on-linelearning system) are of the highest quality are developed in a timely manner are easily accessible and advertised to the appropriate audience to ensure leaders are prepared to deliver our brand promise ultimately enhancing the Girl experience and increasing retention.
• Supports two large scale annual volunteer learning events: Volunteer Appreciation and Volunteer Expo.
• Responsible for reviewing end of course evaluations implementing feedback and analyzing trends.
• Coordinates and leads the annual roll out of Volunteer Essentials and the customization of the document to reflect council specific policies.
• Act as a resource at the service unit level using Girl Scout policies and procedures such as Safety Checkpoints Volunteer Essentials and Risk Management procedures to strengthen volunteer effectiveness.
• Builds maintains and reviews reports in Sales-forceand/or Looker in coordination with the data department that supports the Member & Volunteer Services department.
• Maintains compliance with council and GSUSA policies as well as federal and state regulations while ensuring that the organizational goals are met.
• Maintains contact center database by entering information accurately and quickly.
• Travels between council locations as needed; a flexible schedule including evenings and weekends as part of our Second and Fourth Saturday program offerings.
• Manages and coordinates department budget and corresponding resource allocations.
• Performs additional duties as assigned in support of the councils mission and goals.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include:

• Oral and Written Communication(i.e. In person verbal written and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls volunteers and staff.
• Project Management -Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; formulates short- and long-term project goals objectives schedules and priorities in line with council goals; anticipates issues obstacles or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Problem Solving -Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers to the appropriate organizational level; makes decisions without undue delay.
• Team-Building- Knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
• Volunteer Management- Knows the procedures tools and legal issues associated with recruiting selecting supervising and releasing adult volunteers; assigns and manages volunteers in an efficient manner; monitors use of volunteers; recognizes volunteer accomplishments.
• Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Qualifications:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience:Bachelors degree and two to four years of progressive responsibility; or any combination of education training and experience which provides the required knowledge skills and abilities to perform the essential functions.
• Language Ability:Ability to read analyze and interpret common scientific and technical journals financial reports and legal documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Math Ability:Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Must be proficient in using computers and Microsoft Office (i.e. Excel Outlook Power-Point and Word).

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Manager