Senior IT Support Technician (HelpDesk)
Senior IT Support Technician (HelpDesk)
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Job Description
Career Opportunity
GeoSpectrum Technologies is growing and we are seeking a skilled and service-oriented Senior IT Support Technician to join our IT team!
As the primary point of contact for internal IT support youll be responsible for triaging and resolving Helpdesk tickets supporting Tier I technicians and managing escalated technical issues involving software hardware and network systems. Youll work across Windows Linux and Mac environments ensuring timely and effective support for both in-office and remote users. In addition to day-to-day support youll contribute to infrastructure projects maintain technical documentation and help drive continuous improvements in IT operations. This is a dynamic role for someone who thrives in a collaborative environment and is passionate about delivering exceptional IT service
Explore GeoSpectrums Story
GeoSpectrum Technologies is a rapidly growing company that designs and manufactures state of the art underwater acoustic components transducers and integrated end-to-end systems for maritime surveillance and exploration. GeoSpectrum is known for its innovation and designing leading-edge products. With clients across ocean science defence and oil and gas industries were proud of delivering reliable customized solutions that go above and beyond the requirements of our customers.
GeoSpectrum was founded in Dartmouth Nova Scotia and continues to grow after three decades of engineering. Our companys core values are woven into the fabric of our work commitment to employee engagement and client service.
Responsibilities
- Triage and service IT support tickets (utilizing JIRA) support Tier I technician manage escalated Helpdesk tickets including complex software hardware and network problems.
- Ensure all tickets are completed within service level agreement.
- Act as a primary point of contact for the organizations IT support team offering friendly helpful and timely service to employees.
- Set-up support and troubleshoot for new / existing users in an in-office and remote Windows Linux and Mac environment.
- Perform computer maintenance and lifecycle management.
- Manage asset control management.
- Create and maintain IT technical documentation forms workflows knowledge base articles and SOPs.
- Assist in the maintenance development and implementation of new and existing infrastructure including network equipment virtualization Microsoft 365 Active Directory and more.
- Consult technical manuals and research for technical issues and solutions.
- Participate in continuous improvement of IT infrastructure policies and processes to support company growth.
- Support the infrastructure administration team to test and implement new solutions.
Qualifications
- Post-secondary education in system or network administration or equivalent experience.
- 2-3 year of technical support experience.
- Ability to handle escalated helpdesk issues including complex software hardware and network problems.
- Ability to create and maintain technical documentation knowledge base articles and SOPs.
- Working knowledge in Active Directory Microsoft 365 MS Office Windows Linux and Mac environments.
- Excellent problem-solving skills through identifying analyzing and resolving problems.
- Strong verbal and written communication skills.
- Excellent communication and customer service.
- Ability to prioritize and manage multiple tasks.
- Excellent Team collaboration and knowledge sharing.
Security Requirements
All candidates must be eligible to apply for and maintain Canadian Controlled Goods and Canadian Government Security Clearances
Explore Our Culture and Benefits
Watch our company video to get to know us! Visit page.
At GeoSpectrum we take pride in fostering a workplace that based on professional relationships innovation and continuous improvement and agile. Our employees work together in a collaborative cross-functional approach. Enjoy having fun at work Our social community is next to none! Our leadership team encourages our people to contribute their ideas insight and feedback for innovation continuous improvement quality management and workplace safety.
We offer:
- Competitive salary based on experience
- Work-life balance with core hours
- Paid Time Off
- Employee-Family Assistance Program
- Group Plan Benefits
- Virtual Healthcare
- RRSP matching
- Corporate Discounts and perks
- Career development opportunities
- Monthly social activities
- Professional Development and training
- Free on-site parking
GeoSpectrum is committed to employment equity and building a diverse workforce where every employee can bring their best self to work. GeoSpectrum encourages applicants from all qualified individuals including underrepresented individuals who identify as African Nova Scotian racially visible Aboriginal persons LGBTQIA2S persons with disabilities and women. GeoSpectrum will accommodate applicants disability-related needs up to the point of undue hardship throughout all stages of the recruitment and selection you are a member of one of an equity group we encourage you to self-identify on either your application form covering letter or resume.
Apply Today
While we sincerely thank all applicants for taking the time to apply however only those chosen for an interview will be contacted.
If you requirea disability-related accommodation in order to participate in the recruitment process please contact the recruitment team by email at.
Required Experience:
Senior IC
Employment Type
Full-Time
