Front Office Executive
Front Office Executive
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Job Description
Job Summary:
As a Front Office Executive at our college you will play a pivotal role in creating a positive and welcoming atmosphere for all visitors prospective students and stakeholders. This multifaceted position involves managing guest interactions providing information and ensuring a seamless experience at the college front desk. Your responsibilities will extend to guiding prospective students through our pathway programs and supporting the admissions process.
Key Responsibilities:
1. Guest Interaction:
- Greet and assist visitors students and parents courteously.
- Handle inquiries and provide accurate information about the college programs services and admission procedures.
2. Front Office Operations:
- Manage incoming calls emails and inquiries promptly and professionally.
- Maintain an organised and tidy front office area.
3. Customer Service:
- Address and resolve guest concerns or issues promptly ensuring a positive experience.
- Collect and analyse feedback to continually improve the quality of guest interactions.
4. Collaboration:
- Work closely with other departments including Admissions Student Services and Administration to facilitate effective communication and cooperation.
Requirements
Requirements
- Higher Secondary School/Diploma
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient in using office software and equipment.
- A positive and welcoming attitude.
Employment Type
Full Time
