Customer Support Engineer
Customer Support Engineer
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
Job description
Serve as the primary point of contact for customers providing them with world-class service and support
Handle customer inquiries and complaints in a professional and courteous manner escalating issues as necessary
Maintain up-to-date knowledge of company products and services as well as industry trends
Use active listening skills to understand customer needs and provide solutions that address those needs.
Proactively identify opportunities to improve the customer experience and make recommendations to management
Assist customers with product setup and troubleshooting.
Process customer orders and returns in an accurate and efficient manner
Update customer records in the company database in a timely and accurate manner
Follow up with customers after purchase to ensure they are satisfied with their experience.
Generate reports on customer satisfaction levels and areas for improvement
Train new customer service representatives on company policies and procedures
Participate in team meetings and contribute to continuous improvement initiatives
Job Types: Full-time Permanent Fresher
Pay: 300000.00 - 700000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
Requirements
Business Development Executive Requirements:
Bachelors/Master s degree In Energy/Mech Engg/ Electronics/ Electrical Engg/ MBA
Strong knowledge of scientific and technical products.
Attention to details
Excellent interpersonal skills.
Professional and friendly demeanor.
Strong communication skills.
Basic knowledge of computer systems and Office Software.
Bachelors/Master s degree In Energy/Mech Engg/ Electronics/ Electrical Engg/ MBA
Strong knowledge of scientific and technical products.
Attention to details
Excellent interpersonal skills.
Professional and friendly demeanor.
Strong communication skills.
Basic knowledge of computer systems and Office Software.
Benefits
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Supplemental Pay:
- Performance bonus
Work Location: In person
Business Development Executive Requirements: Bachelors/Master s degree In Energy/Mech Engg/ Electronics/ Electrical Engg/ MBA Strong knowledge of scientific and technical products. Attention to details Excellent interpersonal skills. Professional and friendly demeanor. Strong communication skills. Basic knowledge of computer systems and Office Software.
Employment Type
Full Time
Key Skills
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