Patient Registration Representative II - Emergency Registration - Full Time
Patient Registration Representative II - Emergency Registration - Full Time
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1 Vacancy
Job Description
Employment Type:
Full timeShift:
Night ShiftDescription:
Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Patient Registration Representative Is will minimize the financial risk of providing services by assessing the patients financial status verifying and entering accurate patient information into the HBOC (Clinstar) system obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided. Excellent customer service skills are utilized in all dealings with patients family members physician offices third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and adheres to the hospitals privacy and security policies at all times. May be required to enter lab and radiology orders when necessary. Other duties are as assigned. This position is the first in a series of three relating to patient registration and bed management. Supports the Mission of Trinity Health and Holy Cross Hospital.Minimum Licensure/Certification Required (if applicable):
- High school graduate or GED equivalent.
Minimum Knowledge Skills and Abilities Required:
- Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.
- One-year experience in a hospital and/or other health care setting preferred. Related college level courses may be considered in lieu of experience in a hospital and/or other health care setting.
- Registration billing cash collections and/or third party/insurance payers and medical terminology preferred.
- Certified Healthcare Access Associate (CHAA) or equivalent preferred.
- Proficiency in the use of computers. Specifically Microsoft products and email.
- Typing skills of 45 wpm or higher required.
- Excellent public relations and customer service skills.
- Excellent telephone customer service skills.
- Strong interpersonal communication problem solving and organizational skills.
- Ability to work in a fast paced environment with frequent interruptions.
- Self-directed and ability to prioritize work in a stressful environment.
- Ability and willingness to transport patients by wheelchair.
- Ability to meet patient age-specific needs.
- Ability to stand for long periods of time.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
