Northern Hub Adoption Coordinator

• Collaborate with the APA! transport team to market and place dogs most in need maximizing lives saved.
• Facilitate communication regarding Texas dogs in need ensuring all placement options are explored before arrival.
• Provide excellent customer service by processing adoptions through an inclusive adopter-friendly approach.
• Perform hands-on animal care including feeding providing fresh water cleaning kennels facilitating daily outings and offering enrichment to support animals physical and emotional well-being.
• Administer vaccinations oral medications and medical treatments while also coordinating veterinary care with external Veterinary clinic partners.
• Support adopters and fosters with pre and post placement guidance including behavioral medical and transition assistance.
• Coordinate logistics for animal drop-offs and pick-ups ensuring smooth transitions for animals entering and leaving the center for adoption.
• Counsel adopters answer questions and strive to ensure that every visitor leaves with a pet.
• Lead and support volunteers by working alongside them providing training and ensuring effective teamwork.
• Assist in development of foster volunteer and adopter network for NC Hub location.
• Assist in developing standard operating procedures (SOPs) streamlining processes for efficiency and training new team members.
• Coordinate and physically pick up dogs and cats from the airport or transport or designated arrival locations as needed.
• Be available for contact from transport drivers and the Texas hub during all scheduled transports.
• Ensure the adoption center is clean organized and well-maintained at all times.
• Promote a culture of philanthropy by encouraging fundraising support and engaging others in the organizations mission.
• In the event of a natural disaster (e.g. winter storm hurricane etc.) this position will be expected to help lead rescue efforts along with APA! and AmPA!. This could include communication with affected shelters organizing national transport efforts managing volunteers coordinating donations and other duties as assigned.
• Ensure the APA! Shelter Hub embodies the new model of transport programs always centering equity and providing non-judgmental support to adopters fosters and all stake-holders.
  
• Job duties may include some or all of the above and other duties as assigned by manager

• Attend and participate in all required training sessions and meetings
• Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings weekends and holidays as needed
• Able to work in a high-volume fast-paced high-stress environment
• Comfortable working autonomously when given goals and deadlines

• Must embody APA!s core values of innovation respect drive resourcefulness and inclusion
• At least 2 years of animal handling (cats and dogs) experience preferred
• Some veterinary medical experience or knowledge preferred
• Excellent networking and customer service skills
• Willing and committed to working well with volunteers and staff in all roles
• Desire to engage in regular networking and partnership building
• Solution-oriented positive attitude when encountering challenges or barriers
• Interest in growing and expanding a program on a state and national level
• Must have a valid drivers license and insurance
  
• Commitment to APA!s customer experience expectations

• Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and inclement weather
• Must be able to comfortably interact with cats/dogs of various health levels including zoonotic diseases such as ringworm scabies intestinal parasites etc.
• Must be able to walk big dogs that pull and jump
• Must be able to visually observe people and animals from up to 150 feet away
• Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to focus in a loud and busy environment despite distractions
• Must be able to walk around shelter as needed - uneven ground keeping a safe distance from dogs and handlers
• Will sit stand walk talk hear stoop bend stretch squat kneel grasp grip put fingers together firmly and reach above and below shoulder level lift and/or carry up to 50 pounds and push and pull up to 50 pounds for situations of moving supplies and setting up for events; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist.
• If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

• Standard office environment with exposure to environmental conditions that include working with and near animals
• May use own transportation to travel and transport
• Occasional after-hours or weekend work will be required to support program needs
• Exposure to unpleasant odors
• Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise
• Potential for animal bites and scratches and diseases that can be transmitted from animals to people

• This is a full-time exempt position with an average of 40 hours per week
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

• Petco; 10017 Biddick Ln Huntersville NC 28078
• May travel to offsite locations as needed
• Occasional after-hours or weekend work may be required to support program needs

Required Experience:

IC