Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Representative
Work type: On Campus
Location: Normal Illinois
Title: Customer Service Representative
Division Name: Finance and Planning
Department: Superintendence
Job Summary
To provide exceptional customer service to the campus community by assisting in the work management and building access areas. Also serves as a backup for reception in the Facilities Management office.
Additional Information
University Benefit Highlights:
-Insurance benefits including health dental vision and life
-Retirementand supplemental retirement planning options
-Tuition waiver benefitsavailable to staff as well as their eligible dependents
- Paidholiday/administrative closuresduring Thanksgiving and Winter Breaks
- Paidbenefit time
Additional University Benefit information including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: Rate / Pay Rate
$17.00 - $18.50/hour
Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration communications public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associates Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelors degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services public relations office administration business and financial operations healthcare administration or other closely related experience
Preferred Qualifications
1. Knowledge of TMA Systems Velocity Electronic Access or other work order and building access systems.
2. Broad knowledge of office practices and procedures.
3. Knowledge of computers.
4. Ability to multitask and work under stressful conditions.
5. Ability to exercise independent judgment.
6. Ability to deal with the public and clients in a friendly positive manner to achieve customer satisfaction.
7. Strong written and oral communication skills.
8. Strong customer service orientation.
9. Initiative and ability to solve problems and identify alternative solutions.
10. Ability to promote team building through effective and timely communication.
Work Hours
Monday - Friday 8:30 a.m. - 5:00 p.m.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.
4. Move about in various locations on campus as needed to complete day-to-day work.
Proposed Starting Date
July/August 2025
Required Applicant Documents
Resume
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply
Optional Applicant Documents
Certification of Retirement Annuity
Transcripts - see Special Instructions to Applicants section for additional options
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply
Special Instructions for Applicants
Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
If you are using college or university coursework to qualify for this position then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
To be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.
Fax: 309.438.0011 Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.
Contact Information for Applicants
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system please call Human Resources at .
Department
SuperintendenceThis role is responsible for providing excellent customer service for building access (keys electronic access key boxes) and upholding campus security. This role also provides support to the Facilities Operations Center including work orders event requests projects billing and welcome desk responsibilities. In addition this role will lead and assist with important departmental projects.
Current Opportunities
Department
SuperintendenceThis role is responsible for providing excellent customer service for building access (keys electronic access key boxes) and upholding campus security. This role also provides support to the Facilities Operations Center including work orders event requests projects billing and welcome desk responsibilities. In addition this role will lead and assist with important departmental projects.
Required Experience:
Unclear Seniority
Employment Type
Hourly
