Senior Technical Analyst
Senior Technical Analyst
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Job Description
Job Description
- Provide top-notch customer support for Cint platform users.
- Investigate and resolve customer issues in a professional and timely fashion.
- Create and review technical documentation.
- Understand client requirements and translate those needs into actionable tickets.
- Classify submitted bugs and issues by the severity of their impact.
- Debug API integrations.
- Coach clients on adopting key features to help them meet their goals.
Qualifications :
Qualifications
- Bachelors degree (Information Technology Computer Science or related discipline preferred)
- 2 Years of technical support experience (SaaS support experience a plus)
- 1 years of experience in API debugging and troubleshooting.
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities to diagnose and resolve complex issues.
- Excellent communication skills both written and verbal to explain technical concepts to non-technical users.
- Customer-oriented mindset as the role involves direct interaction with users or clients.
- Easily able to grasp and retain new knowledge
- Leadership and mentoring skills to train team members and assist in team growth.
- Time management skills to manage multiple support cases simultaneously.
Additional Information :
#LI-PU1
#LI-Remote
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- Were pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
We do what we say
- Were accountable for our work and actions
- Excellence comes as standard
- Were open honest and kind always.
We are caring
- We learn from each others experiences
- Stop and listen; every opinion matters
- We embrace diversity equity and inclusion.
More About Cint
In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
