Senior Executive - Client Delivery (SEG Operations)
Senior Executive - Client Delivery (SEG Operations)
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Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our SEG Operations team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
Executive / Senior Executive Client Delivery
The candidate will be responsible for client delivery & updating the client on the progress.
Client interaction and client relationship management
Real time update to the client on progress
Interacting with Training partners Clients and internal teams and seamlessly execute assessments
Ability to monitor and raise flags with corrective actions
Assessment planningand link generation for online and offline (tab based) assessment
Sending SSC report on Daily/Weekly basis
Collaboration with internal stake holders to plan the assessment
Maintaining assessment trackers on Daily/Weekly basis
Proactive initiatives taken in improving the overall process/ people/ technology.
Multi task management and ability to solve complex problems
What you need to have:
Extremely comfortable in fast-paced high-growth environment
Creative and analytical thinker fast learner adoptive in nature
Good speaking & writing English
Knowledge of MS-office tools
Round the clock availability
What makes you stand out:
Business oriented and interactive in nature
Honest and humble personality
Problem solver with positive attitude
Operations management and conflict management
Quality assurance & control supervisory skill
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Mercer a business ofMarsh McLennan (NYSE: MMC)is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomesfor their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.
About Mercer Assessments Mercer Assessments business one of the fastest-growing verticals within the Mercer brand is a leading global provider of talent measurement and assessment solutions. As part of Mercer the worlds largest HR consulting firm and a wholly owned subsidiary of Marsh McLennanwe are dedicated to delivering talent foresight that empowers organizations to make informed critical people decisions.
Leveraging a robust cloud-based assessment platform Mercer Assessments partners with over 6000 corporations 31 sector skill councils government agencies and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition development and workforce transformation strategies.
Our research-backed assessments advanced technology and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle including pre-hire evaluations skills assessments training and development certification exams competitions and more.
At Mercer Assessments we are committed to enhancing the way organizations identify assess and develop talent. By providing actionable talent foresight we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation
Required Experience:
Senior IC
Employment Type
Full-Time
