Solution Lead
Solution Lead
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Job Description
Position Overview
As a member of the Account Services Team the Solution Lead is responsible for providing architectural leadership in the solution design and implementation of Intelex software. The Solution Lead plays a key role in providing technical leadership in the review and approval of services estimates and the delivery of solution designs for Global Services engagements in order to ensure the solution being proposed to a client is the right one has identified and mitigated risk and has minimized the non-billable service time.
Responsibilities and Deliverables
Implementation Support
- Facilitates project and client transition from Sales to Global Servicesfor new accounts or engagements.
- Translates client requirements into an Intelex solution design including workflow and configuration architecture that will meet clients overall business objectives while maintain a consideration for cost and timeline targets.
- Conducts careful and timely reviews of all Services estimates and implementation plans with in order to ensure accuracy and to reduce non-billable service time.
- Attends Implementation Design Workshops in order to oversee analysis and documentation of business and interface requirements.
- Ensures architectural consistency and coherence between technical and business processes through systems analysis and design system modelling performance modelling integration planning and technology and component selection.
- Leads the creation/maintenance of configuration guidelines and best practices in order to ensure efficient reusable configuration detail is produced by the team and measured through regular reviews.
- Conducts technical risk assessments through experience analysis prototyping and research
- Provides guidance training and mentorship to junior level consultants.
- Work closely with a Project Manager in order to assess and manage risk maintain proper resource level on the project team and identify and escalate issues.
Operations
- Work with other Solution Architects in Global Services to ensure knowledge sharing across project teams and technical resources and ensure consistent problem solving approaches and solutions are developed.
- Participate in the development and contribute to the continuous progress of Intelex methodology knowledge based team rooms and other key documentations artifacts.
- Assist the Product Management organization with execution of product management processes and product development.
- Provides ongoing feedback on the process improvement of the review preparation and confirmation of service estimates.
- Collaborates with leadership to address new project opportunities.
- Share in the development and contribute to the continuous progress of Intelex methodology knowledge-based team rooms and other key documentation.
- Travel to client locations within Canada the United States and occasional international travel required. Expected travel is 10%-25%.
Organizational Alignment
- Reports to the Manager Solutions Delivery
Qualifications
Skills & Work Traits
Required
- Must have a minimum of 3 years or more of direct experience implementing and configuring within the Intelex platform and applications
- Strong interpersonal skills with an ability to communicate at a high level with various internal and external parties such as clients vendors employees and executives.
- Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
- Strong understanding of the software implementation project lifecycle.
- Results driven with a proven ability to project a positive sales attitude.
- Ability to understand business needs in order to align the business need into system capabilities.
- A great teammate constantly considering ways to improve performance and support others to ensure the teams overall success
- An innovator with an inquisitive mind actively seeking new ways of working through experimentation to solve problems.
Preferred:
- Understanding of Environmental Health Safety or Quality considered an asset.
Technical Competencies
- Strong understanding of application architecture and design principles.
- Solid understanding of web-based application architectures.
- Knowledge of object-oriented design principles.
- Software and integration configuration experience.
Preferred
- Ability to design software systems at an abstract/conceptual level as well as at a detailed-level.
Experience
Required:
- Experience implementing enterprise-wide multi-site software solutions.
- Demonstrated history of developing novel configuration approaches that are scalable and repeatable.
- Experience in coaching team members to further their technical understanding and provide guidance on standard methodology
- Excellent presentation skills with experience delivering business and project solution topics to audience of different roles including customers from technical experts to director level
Preferred:
- Minimum 8 years of software industry experience.
- Minimum 5 years of experience in Services or Software sales Solution Architect or Consulting role.
- Experience in estimating and presenting services proposals.
- Experience in participating in sales calls as a technical expert.
Education
- Bachelors Degree or College Diploma in Computer Science/Information Systems or equivalent Experience
Other Requirements
- Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification
Company Overview
With more than 1300 clients and one million users Intelex Technologies Inc. is a global leader in Environmental Health Safety (EHS) and Quality management software. Since 1992 its scalable web-based platform and applications have helped clients across all industries improve business performance mitigate organization-wide risk and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001 ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canadas most highly awarded and fastest-growing tech companies and has been named one of Canadas Most Admired Corporate Culture Best Managed Companies in Canada one of the fastest growing companies in PROFIT Magazine as well as one of the countrys top employers by Aon Hewitt and Best Small and Medium Employers. For more information visit
Fortive Corporation Overview
Fortives essential technology makes the world stronger safer and smarter. We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring next-generation product design and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions data-driven intelligence AI-powered automation and other disruptive technologies. Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17000 strong united by a dynamic inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive we believe in you. We believe in your potentialyour ability to learn grow and make a difference.
At Fortive we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive we believe in growth. Were honest about whats working and what isnt and we never stop improving and innovating.
Fortive: For you for us for growth.
About Intelex
Since 1992 Intelex Technologies ULC. is a global leader in the development and support of software solutions for Environment Health Safety and Quality (EHSQ) programs. Our scalable web-based software provides clients with unprecedented flexibility in managing tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelexs friendly knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking user-friendly software solutions. Visit learn more.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process please contact us at
Employment Type
Full-Time
