Associate Solutions Engineer

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013 Reputation is the only platform that empowers companies to fulfill their brand promise by measuring managing and scaling their reputation performance in real-time everywhere. Functioning as a business eyes and ears in the spaces where customers talk post review and recommend Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations. Visit to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently the company was named an Inc. Power Partner a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• Weve secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins including a major equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners including Google Meta Yelp Apple Business Connect Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

As a Solution Engineer you will help prospective clients to understand the impact their corporate reputations can have on their businesses. Everything from enhancing their ability to be found via SEO strategies to being able to manage the feedback both directly solicited as well as unsolicited feedback in the wild. You will conduct discovery sessions with prospects to understand what they do today as well as expose them to the way things can be by utilizingReputations powerful platform. You will deliver compelling demos and become the technical expert on product features and their associated value.

A successful candidate for this job will have a strong understanding of one or more of the following: Reputation and more specifically Google search ranking strategies familiarity with Google Business Profile listings; Reviews Survey and Social tools (Facebook Twitter Instagram more). The candidate will possess a strong self-starting proactive mentality and excellent verbal and written communication skills in French and English. You will be working with a rapidly changing technical platform and you will be handling complex issues. The successful candidate will be able to effectively listen to prospects in sales demo situations and they will be able to communicate the value of the Reputationbrand.

The ideal candidate will possess a unique blend of business and technical savvy a big-picture vision and the drive to make that vision a reality.

Responsibilities:

• Collaborate with sales teams to understand customer requirements and provide sales support.

• Prepare and deliver technical presentations/demos explaining the product to prospective customers.

• Establish relationships with new accounts through calls demonstrations and potential pilots/POCs.

• Gain customer acceptance by demonstrating the added value of the Reputation platform to be able to reduce cost and/or provide operational improvements.

• Contribute to Solution Engineering effectiveness by contributing to the establishment of tools and best practices to be shared across the SE team.

• Provide insights and recommendations along with effective presentation skills ability to deliver a technical/functional pitch to C-suites.

• Excellent communication.

• Additional duties as assigned.

Qualifications:

• 1-4 years of experience in a pre-sales customer-facing or technical consulting role ideally in SaaS

• Bachelors degree in Computer Science/Engineering or related equivalent practical experience.

• Experience as a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role (including work on a professional services or systems engineering team).

• Experience with Google Search Google Seller Ratings Survey and Social Tools Analytics.

• Familiarity with one or more of the following: Online Reputation Management Local SEO CX/PX solutions social media tools or web technologies

• Strong communication skills and comfort presenting to various audiences

• Some experience working with data familiarity with Excel or Tableau is a plus

• Basic understanding of HTML/CSS or APIs is a plus but not required

• Willingness to learn about concepts like SSO and integrations over time

When you join Reputation you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

• At Reputation were committed to building a workforce that reflects a broad range of backgrounds experiences and perspectives. We believe that diversity strengthens our team drives innovation and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally we offer a variety of benefits and perks such as:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually available day 1

• 10 paid company holidays

• 4 company paid Recharge Days which are wellness days off for the entire company

• Health dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps coaching and gym membership options

  • Carrot Fertility - Fertility & family forming maternity parenting and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program

  • Spring Health for Guardian - Virtual mental health support

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

To learn more about how we handle the personal data of applicants visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.