Director of Finance, Global Operations
Director of Finance, Global Operations
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Job Description
The Director of Finance Global Operationswill support the AVP Global Operations Finance and be a key financial advisor to the teams reporting directly into the Global COO including Operations Strategy Global Resourcing COE Corporate Real Estate Procurement Contact Centre and more. This role will be critical to the reporting of Global Operations financial results and a key advisor to senior collaborators. This person is responsible for leading a team and partnering with various Operations Finance Directors to provide clear and actionable analysis for the monthly expense results outlook and budgets across the function. These updates will come in the shape of reviews with key Operations partners as well as with the broader FP&A team on a recurring basis. Linking the various drivers of Operations expenses (initiatives volumes etc.) across the numerous products markets and value chains (Contact Center Claims etc.) is key to succeeding in this role.
Responsibilities:
KPI Leadership and Centralization: Drive finance participation and leadership in KPI reporting through collaboration with Operations Strategy and segment Finance Directors seeking opportunities to centralize automate and streamline processes.
Strategic Savings and Reporting: Support the development tracking and reporting of major multi-year strategic save initiatives with consolidated reporting by segment leader and savings type ensuring accountability and addressing risks.
Global Initiatives: Act as the key expense/finance representative for major global initiatives and partner with the initiative owners to ensure financial transparency of benefits and costs into the program. Leverage subject matter authorities across the FP&A team where able
FP&A Leadership and Expense Management: Serve as the primary FP&A lead for Corporate Operations responsible for forecasting budgeting and results reporting. As well as be responsible for the consolidation of Global Operations expenses on a monthly basis through consultation and collaboration with other expense partners.
Transformation and Innovation: Educate colleagues on transforming results into comprehensive business stories find opportunities to improve reporting processes and lead initiatives to improve engagement and continuous improvement.
Collaboration and Risk Management: Act as a key finance representative for global initiatives partner with segment and MBPS finance teams manage expense risks and cultivate a collaborative and innovative environment through team-building and relationship expansion.
Required Qualifications
10 years of relevant experience in progressive accounting roles.
University degree in business finance or equivalent
Strong interpersonal skills ability to collaborate and can negotiate and influence effectively
Results oriented able to manage expectations work under tight deadlines and handle contending priorities
Solid analytical and technical capability - ability to assimilate/summarize a large amount of information from multiple sources and present in a value-added form for senior management
Proficiency with Microsoft 365 tools and ability to learn new applications quickly
Preferred Qualifications
CPA/MBA highly preferred
Self-starter with the ability to work independently think out of the box particularly in the areas requiring sound independent judgment problem-solving and analytical skills.
Excellent customer focus and commitment to quality.
Strong business insight with ability to communicate complex concepts and results in a clear concise easy to understand manner (written and verbal).
Smartview Anaplan and Lawson knowledge (or other complex GL package) would be an asset.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$105750.00 CAD - $190350.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Exec
Employment Type
Full-Time
