Head Receptionist
Head Receptionist
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Job Description
Join the team at The Chester Grosvenor a distinguished five-star hotel steeped in 160 years of heritage and excellence. We are currently seeking a Head Receptionist to help lead our Front Office team in delivering exceptional service and unforgettable guest experiences.
About the Role
As Head Receptionist you will be the face of our hotel setting the tone for the guest journey from the moment of arrival. You will lead a talented front desk team and ensure a seamless warm and professional welcome for all our guests. This is a hands-on leadership role where service efficiency and attention to detail are paramount.
Key Responsibilities
- Lead and manage the reception team to deliver outstanding guest service
- Ensure smooth day-to-day front desk operations
- Coordinate with housekeeping concierge reservations and other departments
- Handle guest queries complaints and feedback with professionalism and care
- Oversee training and development of reception staff
- Maintain high standards of presentation communication and operational procedures
- Creating and implementing of weekly rotas
- Guest billing reconciliation
- Covering management across all areas of front office departments
- Manager on duty shifts and responsibilities when required
About You
- Proven experience in a front office supervisory or receptionist role within a luxury hotel environment
- Passionate about hospitality and creating memorable guest experiences
- Strong leadership communication and organisational skills
- Calm under pressure with a proactive can-do attitude
- Familiarity with PMS systems (e.g. Opera or similar) and front office processes
What We Offer
- A competitive salary and benefits package
- Meals on duty and uniform provided
- Excellent training and development opportunities
- The chance to work as part of a dedicated team in one of the UKs most iconic hotels
- 24/7 wellbeing support
- Access to Wagestream
- Up to 50% off Bespoke Hotel stays (UK-wide)
If you are ready to step into a key leadership role at a hotel known for elegance service and excellence wed love to hear from you.
Apply now and become part of The Chester Grosvenor legacy.
across the UK alongside a further 30 management consultancy services and 100 hotels with sales & marketing services only.
Employment Type
Full-Time
