Lead, Client Services
Lead, Client Services
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Role Description
Client-facing Customer Engineering Associate with in-depth knowledge of the BRACS system and applications understanding the available functionality and how the BRACS solution is used by our clients. Experience with broker dealer/wealth management firms business and operational processes with understanding of how the BRACS solution fits into client workflow. Provide troubleshooting and solution consulting from a BRACS functionality standpoint. Must also have enough technical knowledge to work with the development team to tie together the business reason and the BRACS solution.
Responsibilities
Assist the Implementation Team with onboarding clients and identifying what solutions/functionality are available in BRACS to solve their business/operational needs
Troubleshoot complex incident tickets and communicate updates directly to the client
Assist CSMs with change or enhancement requests from clients attend client meetings write up requirements and work with the Customer Engineering team on delivering the change or solution
Support clients with configuration changes to align the system with their business needs
Collaborate with Product Management and Product Development on the future of the BRACS product based on client requests and industry trends
Help write and review product documentation alongside the Product Team
Apply a theoretical knowledge base to achieve goals through individual work
Provide guidance to others as needed and may lead small projects
Use best practices and technical expertise to improve solutions and services
Solve complex problems and apply a new perspective using existing solutions
Work independently with minimal guidance
Serve as a resource for colleagues with less experience
Qualifications
Bachelors degree required
35 years of relevant experience in client-facing roles customer engineering or systems support
Experience working with broker dealer/wealth management firms is preferred
Familiarity with the BRACS platform is a plus
Salary range $140000.00 - $160000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitfor more information on our comprehensive benefit offerings.
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Employment Type
Full-Time
