Medicare Telesales Supervisor - Hawaii
Medicare Telesales Supervisor - Hawaii
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Job Description
Overview
Lead With Purpose - Make an Impact in Healthcare Sales
Telesales Supervisor - Medicare Sales Team
Ready to take your leadership skills to the next level Join our growing team as a Telesales Supervisor based out of The Hive in Kapolei HI - with a flexible hybrid schedule combining on-site and remote work. In this key role youll lead a high-performing team of licensed sales agents who help consumers enroll in Medicare Advantage and Prescription Drug Plans. This is your chance to step into a rewarding leadership role in a fast-paced compliance-driven environment with competitive pay a hybrid schedule and the opportunity to shape success for others.
Why This Leadership Role Stands Out
- Lead with impact. Be a mentor motivator and strategic leader as you guide telesales agents through peak enrollment seasons and beyond
- Drive performance. Monitor KPIs coach in real time and implement strategies to hit daily weekly and monthly sales goals
- Stay connected. Take live consumer calls in the off-season to sharpen your skills and stay in tune with frontline challenges
- Shape success. Help new hires thrive from the training room to the sales floor by partnering with trainers and participating in classroom activities
Compensation Highlights
Competitive pay at $30.00 per hour
Full-time position with performance-driven responsibilities
Eligible for medical and 401(k) benefits after a standard eligibility period
Hybrid Work Flexibility
This is a hybrid role based at our Kapolei HI office. Onsite presence is required during key business periods including training nesting team events and coaching sessions.
Primary location: 949 Kamokila Blvd Kapolei HI 96707
Must be able to reliably commute to the office on a regular (or as-needed) basis
Program Schedule
Full-time Training Schedule: Monday-Friday 8:00 AM4:30 PM PDT
First 7 weeks are on-site with no time off.
Location: 1338 Commerce Ave Suite 214 Longview WA 98632
Must be flexible to work assigned production shifts between 9:00 AM9:00 PM PDTafter training.
Responsibilities
What Youll Do as a Telesales Supervisor
- Support and enhance classroom training experiences by participating in mock calls and onboarding activities
- Motivate telesales agents to achieve sales goals while upholding compliance and quality standards
- Provide daily guidance through one-on-one coaching live feedback and chat-based support
- Monitor agent KPIs including call quality attendance handle time and sales performance
- Maintain team accountability and ensure service levels are consistently met
- Evaluate agent calls and provide coaching with clear performance documentation Support off-season operations by handling inbound consumer calls to stay connected with the sales process
- Assist with seasonal recruiting by conducting interviews and helping identify future talent
Qualifications
Minimum Requirements
1 year of recent call center leadership experience ideally in telesales
1 year of recent healthcare experience preferably in Medicare Advantage
Proven ability to coach agents to meet call center performance goals
Strong communication skills and proficiency with tools like Microsoft Windows and CRM systems
Experience managing multiple channels (phone email and chat)
High school diploma or equivalent
Willingness to work onsite during critical business periods
Preferred
Active Health Producer License in Hawaii
Diversity Statement
At BroadPath diversity is our strength. We embrace individuals from all backgrounds experiences and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability please email us at. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age disability veteran status genetic information or any other status protected by applicable law.
Compensation:BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Required Experience:
Manager
Employment Type
Temp
