IT Support Specialist
IT Support Specialist
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$ 36500 - 45000
1 Vacancy
Job Description
Job Details
Description
POSITION: IT Support Specialist
Reports to: Deputy Director and Sr. VP of Strategic Initiatives
Team: IT
Status: Exempt/Full-Time
Hours Per Week: 37.5 hours Monday Friday 9:00 a.m. to 5 p.m. (Potential for a Four-Day Work Week 4DWW) including occasional nights/weekends.
Compensation: $36500 - $45000 annually commensurate with experience education and certifications.
Benefits: Health Care Insurance 401K Dental Care Vision Insurance Life Insurance Aflac generous (DTO) Discretionary Time Off policy free downtown parking Employee Assistance Program (EAP) museum membership and other special discounts.
The Taft Museum of Art located in downtown Cincinnati is seeking a full-time IT Support Specialist reporting to the Deputy Director and Sr. VP of Strategic Initiatives. This position requires a positive highly organized team player who communicates proactively is attentive to detail manages multiple priorities and has excellent communication and collaborative skills. Enjoy this rare opportunity to join the staff of one of the finest small art museums in the United States.
Please submit a cover letter resume and three references. Please submit only through our online portal at Our team will review your information and we will get back to you with the next steps. If you have questions please email Human Resources at . No phone calls please.
POSITION SUMMARY: Reporting to the Deputy Director and Sr. VP of Strategic Initiatives the IT Support Specialist is the on-site IT support point for TMA team members. This role manages business critical platforms and services. The role will also work closely with the Museums third-party IT management vendor for IT escalation needs as well as infrastructure strategy and execution.
CORE RESPONSIBILITIES
- Performs on-site daily IT support and troubleshooting for TMA team members related to business-critical needs.
- Communicates technological content effectively with both technical and non-technical technology subject matter expertise.
- Works across functions to implement projects that align with the Taft Museum of Arts mission.
- Manages technology used in the museum such as projectors interactives digital signage and electronics.
- Manages third-party vendor relationships and equipment (i.e. printer vendor hardware account purchasing Square for Business QuickBooks etc.)
- Reviews and updates departmental policies processes and operational procedures further supporting business continuity. Maintains an ongoing knowledge of policies procedures laws and pertaining to technology.
- Manages expenses associated with IT software and hardware ensuring budget alignment.
- Provides quarterly IT training opportunities based on business needs.
- Participates in major events held at the museum both on- and off-site.
- Other duties as assigned.
MUSEUM CORE VALUES
All employees of the museum must strive to:
- Embrace the museums core values of respect integrity excellence creativity and collaboration and demonstrate this understanding through words behaviors and interactions with our guests staff members volunteers and the public.
- Learn and teach every day. Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
- Appreciate understand and value each staff members expertise background experience strengths and unique perspective. Share time energy and knowledge with others to ensure everyone has the highest potential to succeed.
- Achieve excellence in all tasks and goals.
- Demonstrate professionalism on and off the job and always represent the Taft Museum of Art positively and professionally. Speak truthfully and fulfill promises and obligations in all museum dealings.
- Be comfortable and communicate with people of diverse backgrounds.
- Adhere to all current museum policies procedures protocols and processes.
- Create a pleasant work environment by being a positive influence and respectful to every person.
The Taft Museum of Art is an Equal Opportunity Employer and complies with the Civil Rights Act of 1964 the Age Discrimination in Employment Act of 1976 the Americans with Disabilities Act of 1990 and other applicable employment laws. The TMA does not discriminate against employees or applicants for employment on the basis of an individuals race color gender religion creed sexual orientation national origin ancestry age disability marital status veteran status or any other status protected by applicable law. This policy applies to all terms conditions and privileges of employment including recruitment hiring training placement compensation promotion discipline and termination.
Qualifications
REQUIRED MINIMUM EDUCATION AND EXPERIENCE
- Two-three years of experience with direct end-users and/or help desk support.
- Strong proven people skills are a requirement.
- High school plus work experience or bachelors degree in computer science information systems or other related field.
- Microsoft certifications are a plus.
REQUIRED SKILLS AND CAPABILITIES
- Excellent analytical and problem-solving skills; flexible and decisive possesses knowledge of computer hardware software applications operating systems database systems web content management internet servers and networks.
- Expert in principle-based decision-making and know when to enroll experts and key management before taking action.
- The capacity and capability to work in a fast-paced multitask environment; deal with changing priorities; and work well under pressure.
- Knowledgeable of budgeting training word processing and spreadsheets.
- Excellent interpersonal written and oral communication skills; ability to communicate effectively and project a professional image when giving presentations.
- Organizational know-how and attention to detail in approaching all aspects of the job.
- Ability to plan organize and meet deadlines by prioritizing required work.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
