Lead - Process and Program Excellence

The Program Manager role will be a part of the Chief of Staff team under our CCMO and is a pivotal individual contributor responsible for driving operational excellence and ensuring the seamless execution of strategic initiatives across our global marketing sales customer success and customer support teams. Youll ensure programs land effectively and deliver maximum impact. Youll work closely with leaders across Freshworks ensuring smooth execution of our core rhythm of business and other initiatives.

The ideal candidate thrives in a fast-paced environment possesses strong organizational skills and can drive projects forward through collaboration and clear communication.

Please note: This is a hybrid role that requires an in-office presence three days per week (Tuesday-Thursday). 

Key responsibilities

• Drive the execution and coordination of key cross-functional programs and initiatives. This includes developing detailed work plans tracking progress against timelines identifying dependencies and proactively surfacing potential risks or roadblocks

• Support the optimization and meticulous execution of the operational rhythm of business - including preparing materials for executive reviews and leadership meetings managing agendas and tracking follow-up actions to ensure meeting objectives are met and decisions are actioned

• Partner closely with Marketing Sales Customer Success and Customer Support leadership to facilitate communication and alignment on priorities program execution and shared goals acting as a central coordinator for assigned initiatives

• Prepare clear concise and compelling internal communications program updates and status reports for various stakeholders including senior leadership

• Contribute to improving efficiency by identifying opportunities to streamline existing operational processes

• Help implement best practices for program coordination and organizational effectiveness

• Play a key role in the planning coordination and execution of global and regional All Hands meetings and other employee engagement activities. Ensure seamless logistics and compelling content delivery

• Provide agile support on various ad-hoc strategic projects data gathering analysis and presentations as needed by the Chief of Staff to drive key business outcomes

Qualifications :

• Bachelors degree in Business Project Management Engineering IT or a related field

• 5-7 years of experience in project management with a proven track record of successful project execution

• Understands the B2B software industry

• Strong analytical problem-solving and decision-making skills

• Proven ability to effectively manage tasks track progress and support the execution of complex projects

• Excellent communication and interpersonal skills

• Ability to multitask and manage multiple projects in a fast-paced environment

• Certification in project management (PMP CAPM Agile or Scrum) is a plus

• Embraces accountability customer-centricity and fosters a collaborative inclusive team culture

Additional Information :

Please note: This is a hybrid role that requires an in-office presence three days per week (Tuesday-Thursday). 

This role is based in the Seattle Metro Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package
$116400-$167325 USD Base Salary Target Bonus

Freshworks Benefits: Freshworks offers multiple options for medical dental vision disability and life insurance. Flexible time off (plus paid US holidays) commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time