Senior Technical Program Manager, IT Service Management

The Role

Moderna is seeking a Senior Technical Program Manager (TPM) to drive IT service management transformation and improve service delivery operations compliance service automation and user experience at Moderna globally. Were looking for someone with a high level of integrity and personal accountability strong interpersonal skills and infrastructure technology domain expertise.

Heres What Youll Do

• Service Management Improvements -

  • Assess and transform IT Service Management at Moderna by rebuilding ITSM processes and recommending technical enablement and controls in ServiceNow and other systems (eg Jira AWS etc) in collaboration with technical partners

  • Deliver and execute on a prioritized roadmap that drives best practices and educates IT Digital operations teams and business stakeholders

  • Translate business needs and operational challenges into process improvements and technical enablement opportunities in ServiceNow focusing on automation scalability and data-driven improvements

  • Work with operations team members and leaders across Help Desk AV support Endpoint Engineering Identity and Access Management ServiceNow Builder Tools & Platforms Security Automation and Tooling Cloud Network Compute & Storage (on-prem) to deliver seamless and compliant ITSM capabilities

  • Lead the definition of KPIs SLAs and value delivery metrics by collaborating with IT and business stakeholders; oversee implementation through technical partners to enable visibility and continuous improvement across ITSM and digital workflows

  • Ensure governance and change control standards are enforced while promoting innovation and operational agility

  • Drive a culture of continuous service improvement and operational excellence by embedding feedback loops and ensuring platforms evolve with business needs

  • Act as a thought leader in ITSM by contributing to architecture discussions best practices and long-term strategy

• Program Management take a structured data-driven and risk-based approach to program scoping execution and reporting

  • Kick off and successfully manage multiple simultaneous complex high visibility workstreams with full ownership effective collaboration and good process

  • Build processes templates and structure or leverage existing ones as appropriate

  • Measure program success (or lack thereof) and risks using data and facts

  • Provide balanced risk remediation strategies and recommendations and drive risk mitigation

  • Develop and maintain close stakeholder relationships and build influence to drive the appropriate outcomes across Moderna

  • Provide clear accurate consistent useful and timely communications

  • Advance good technology and security practices and culture

• Actively contribute to creating a more inclusive culture and environment at Moderna; endorse create and maintain antiracist policies and processes

Heres What Youll Need (Basic Qualifications)

• 8 years of program management experience preferably in IT service management/operations

• Demonstrated technical depth problem-solving capabilities and stakeholder management skills

• Demonstrated experience implementing or managing ITIL processes at scale

• Experience in running programs within a cross-functional global team of mixed engineering architecture and operations

• Ability to successfully scope and drive complex and multi-workstream programs in a structured risk-considerate data-driven fashion

• Strong listener with the ability to deeply understand ask the right questions and proactively pursue constructive feedback

• Ability to drive pragmatic data-driven prioritization

Heres What Youll Bring to the Table (Preferred Qualifications)

• ITIL v3/v4 certification

• Experience in a regulated industry such as biotech pharma or healthcare

• Experience with GxP environments and regulatory requirements

• Familiarity with GAMP

• Hands-on experience with ServiceNow

• Deep familiarity with Agile methodologies (Kanban Scrum)

At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare coverage plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws including the Export Administration Regulations (EAR). As such employment is contingent upon the applicants ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements only individuals who qualify as U.S. persons (citizens permanent residents asylees or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.