On/Off - Campus Housing Customer Service Supervisor

We are seeking a Customer Service Supervisor to join our rapidly growing team.

The Opportunity:

The Customer Service Supervisor will be the first point of contact for our students faculty staff parents and guests. You will coordinate and monitor building and office operations to ensure best quality practices are met daily. As a member of the Housing team you will take pride in providing the best customer service and maintaining the Universitys high standards for excellence. Our team keeps the work environment positive and friendly so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests join us today!

The Accountabilities:

• Coordinate and monitor office operations to ensure best quality practices are met daily. Hires trains supervises coaches counsels and evaluates 15-20 student employees on average. Create and revise semester schedule review and approve time cards and adjust for missing or inaccurate time punches. Create reports on work orders occupancy discrepancy and key tracking. Maintain and print building rosters weekly assesses condition of rooms and bill residents for damages lost keys access cards and more throughout the year.

• Develop and maintain open positive effective and constant communication with residents parents fellow staff custodians and vendors following up on work orders and resolving any complications efficiently and in a timely manner. Is mindful of inter- and cross-cultural communication within university living environments when conducting complaint and dispute resolutions. Document staff infractions and holds one-on-one biweekly staff meetings to ensure best practices.

• Accept log oversee return and review all mail provided by federal and private mail/parcel carriers. Responsible for troubleshooting at print stations before requesting assistance from Housing IT. Conduct regular supply inventory audits and oversees items needed for move-in/out (labels envelopes signage etc.). Order supplies for offices managers and print stations.

• Conduct regular building inspections and inspect rooms for working smoke detectors and any health and safety violations. Communicate in advance with residents prior to entering apartments and before and after completing work requests. Ensure all physical keys accounted for and tested prior to resident assignments or key changes. Oversee locks for programming of rooms stairwells and lounges residents are assigned and given access to. Provide and maintain keys for reserved areas and common spaces.

• Structure open house tours and prepare for move-in events. Facilitate summer rental offers for conferences coordinating with linen and maid services to ensure rooms are prepared and serviced weekly. Maintain reservations and records of accommodations manage records of all transactions and turn in payment slips daily.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: High School Diploma.

• Experience: 2 years.

• Expertise:

  • Two (2) years experience in property management customer service administration or relevant field with some experience in a management/leadership role.

  • Experience advising and counseling students.

  • Proven knowledge of residential building operating procedures layouts configurations and inventories.

  • Working knowledge of California tenant laws and issues rental market conditions and trends and resources available to university students.

  • Proven interpersonal analytical and oral and written communication skills.

  • Demonstrated experience interacting with communities diverse with regard to cultures backgrounds and socioeconomic status exercising diplomacy tact and discretion.

  • Ability to help foster environments of trust collaboration transparency and accountability.

  • Proven organization and project management skills able to successfully multitask and shift priorities.

  • Experience resolving conflicts problem solving and encouraging partnerships.

  • Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website.

  • In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.

What We Prefer:

• Preferred Education: Associates Degree. Bachelors Degree.

• Preferred Field of Expertise: Four years experience in residential property management customer service maintenance higher education and/or other relevant fields. Proven knowledge of undergraduate and graduate student development theories from psychosocial and cognitive/structural theories to ecological and integrative ones. Demonstrated experience with computer operating systems mobile applications and social media (e.g. Microsoft Office Instagram Google Docs Slack).

The Trojan Family Rewards:

We pride ourselves in creating theBEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit support advocates work-life balance and employee well-being. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect trust and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one Join us!

FIGHT ON!

The hourly rate for this position is $25.00.When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.