Support Services Specialist - Dental Patient Business Office
Support Services Specialist - Dental Patient Business Office
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Job Description
Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description please send an e-mail to .
Responsibilities:
Insurance Coordination and Financial Counseling/Planning
o Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.
o Set up monthly payment plans per college guidelines.
o Advise providers on maximizing insurance benefits for patient care.
o Communicate insurance coverage lapses or maxed benefits to providers and managers.
o Forward preauthorization and claim appeal requests to appropriate offices.
o Monitor patient accounts initiate refunds and contact delinquent accounts.
Account Management
o Collect balances and down-payments record transactions in Patient Accounting System (PAS).
o Reconcile cash collections ensuring financial accuracy.
o Process credit card transactions.
Student Education
o Instruct students on checking insurance eligibility and benefits.
o Guide students in formulating affordable treatment plans.
o Communicate necessary documentation for successful insurance claims adjudication.
Communication and Collaboration
o Share relevant information with the team for streamlined operations.
o Direct patient complaints to Patient Representatives for resolution.
Salary: $48964(Pay Grade: 3A)
Schedule: Monday Friday 8:00am 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
Bachelors degree or equivalent combination of education and relevant experience.
High level fast-paced customer service experience in a financial health care or other relevant environment including:
o Excellent written verbal and interpersonal communication skills.
o Strong attention to detail and ability to maintain a high level of accuracy.
o Proficiency with word processing spreadsheets calendaring and presentation software (i.e. Microsoft or Google).
o Demonstrated ability to maintain professionalism and handle difficult and complex situations.
o Demonstrated active listening skills.
o Experience utilizing conflict management/resolution skills and de-escalation techniques.
o Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
Desirable:
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
- Knowledge of healthcare billing and revenue cycle.
- Awareness of evolving insurance industry submission trends/changes.
- Experience utilizing electronic health records.
- Knowledge of dental/medical terminology.
Position and Application Details:
In order to be considered for an interview applicants must upload a Resume (and mark as Relevant File) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information please contact .
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Required Experience:
Unclear Seniority
Employment Type
Full Time
