Lead associate-Redress Policy
Lead associate-Redress Policy
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Job Description
Policy Lead Associate - Redress
Division CCPS
Salary Londonand National (Edinburgh and Leeds)per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 42000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
The team sits in the Redress & Reporting Policy Department within CCPS. Redress plays a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong whether thats making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCAs relationship with the FOS and FSCS. It is also responsible for Claims Management Company sector policy.
Our key pieces of work at the moment include: delivering on the commitment to modernise the redress framework following the call for input announced by the Chancellor last November the preparations of a possible consumer redress scheme and related interventions to manage a possible large scale redress event arising from motor finance and the delivery of a comprehensive revamped complaints reporting system to improve the quality of data we receive from firms.
What will you be doing
As a Lead Associate you will be a key member of the team providing mentorship partnering with the team manager to shape strategic direction and fostering strong meaningful relationships with key stakeholders. This role involves formal line and work management for 2-3 Associates.
Working alongside other team members and key internal stakeholders the successful candidate will play a key role in delivering against the Teams core responsibilities:
Team Oversight & Performance Support the Manager in overseeing team activities allocating tasks tracking deliverables and motivating colleagues to achieve high-quality performance.
Leadership & Development Line manage 2-3 Associates coaching junior members and contributing to the teams growth.
Strategy & Stakeholder Management Influence team and department strategy while leading relationships with key external and internal stakeholders.
Knowledge Sharing & Issue Escalation Actively share knowledge across the team and serve as an escalation point for complex issues.
Policy Development & Communication Lead policy proposal development high-quality policy papers and external communication for public consultation.
Policy Advice & Industry Support Oversee the provision of quality policy advice to supervisors firms consumers and industry bodies.
What will you get from the role
Lead Work on demanding high-profile issues in an insightfully stimulating environment where creative thinking and problem solving are essential.
Interact with a wide range of internal and external stakeholders including government industry and consumer representatives.
Help support firms and the compensation framework put things right for consumers when things go wrong.
Contribute to the leadership and management of a high performing team encouraging collaborative working and the delivery of strategic priorities.
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here).
Minimum
Significant regulatory experience in financial services and/or other sectors
Experience of leading complex workand projects
Excellent written and verbal communication skills including the ability to support the team to: Distil complex issues into succinct messages & present confidently to a variety of internal and external stakeholders
Essential
Proven experience of dealing with complex policy issues relevant to consumer protection in regulated industries
Evidence of analysing large amounts of complex information identifying the key themes drawing logical conclusions and developing and implementing strategies.
Strong management capability (e.g. project management) to help plan prioritise and allocate work within the team
Ability to work autonomously use sound judgement and escalate issues appropriately.
Strong interpersonal and stakeholder management skills; able to build and maintain relationships with senior management other regulators and staff at all levels
A curious and inquisitive mindset and an aspiration to deliver in the public interest.
Inclusive approach respects the diversity of cultural social and academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60% of your time)
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable
and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Lead Associate Regulatory
Advert Closing Date: midnight 22nd June
CV Review/shortlist: from 22-23rd June
Case Study and Interview: w/c 30 June
Please note that a cover letter is not required as part of the application process and will not be considered if submitted. Please ensure that your CV clearly outlines your experience and ability to meet the criteria for the role as described above. Your CV must be a maximum of three A4 pages and should be submitted as a single document via the FCA Careers Portal.
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contact Raimonda Stankute at @
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Required Experience:
IC
Employment Type
Full-Time
