Translation Operations Manager
Translation Operations Manager
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Job Description
Translation Operations Manager
London (Office-based MonThurs)
Benefits:Wayfair Employee Discount Private Medical Care Dental Care Gym Membership Tuition Reimbursement 25 Days Starting Holiday Bank Holidays (with tenure increases) Pension Cycle to Work scheme and more.
Are you ready to shape the future of global content at scale
Wayfair is hiring a strategic and results-driven Translation Operations Manager to join our UK Merchandising team. Youll lead a global team based in London and Shanghai manage a network of freelance translators and optimise the delivery of high-quality culturally relevant content across nine languages.
In this pivotal role youll work cross-functionally with Engineering Product Merchandising and Marketing to enhance our translation technology embed localisation best practices and drive continuous improvements in quality efficiency and cost.
What Youll Do:
Lead Global Teams: Oversee in-house associates and freelance translators ensuring scalable high-quality translation and localisation output across nine languages.
Drive Translation Strategy: Implement efficient workflows and robust quality control processes to optimise speed cost and consistency.
Enhance Technology & AI: Partner with Engineering and Product to evolve our internal translation platform and explore AI-powered solutions that boost productivity and quality.
Improve Content Quality: Collaborate with Merchandising Marketing Product and Engineering to raise the bar on content accuracy tone and cultural fit for a seamless global customer experience.
Maximise Operational Efficiency: Identify opportunities to reduce translation costs and streamline TMS processes for maximum resource utilisation.
Mentor & Develop: Coach analysts and associates fostering a culture of excellence innovation and continuous improvement.
What Youll Bring:
Leadership experience in translation operations localisation or global content management
Proven success managing global teams and freelance vendor networks
Strong project management stakeholder collaboration and analytical skills
Proficiency in translation tools or TMS (e.g. Memsource Smartling Phrase)
Awareness of AI/machine translation trends and tech-enabled content workflows
Fluency in English; additional languages a bonus
Join Wayfair to lead a world-class team optimise multilingual content delivery and shape the customer experience for millions across the UK Europe and beyond.
Apply now and take localisation operations to the next level.
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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
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Required Experience:
Manager
Employment Type
Full Time
