Conference and Events Team Leader

The Conference and Events Team Leader will play a pivotal role in delivering an exceptional dining experience across the Venue. Supporting the Conference and Events Operations Manager you will oversee the daily Conference and Events operations ensuring seamless service operational excellence and a team culture that reflects Mondrians signature hospitality. You will lead by example enhancing guest engagement and contributing to business success. With a focus on team leadership service standards and operational efficiency you will help shape a conference and events experience that meets the highest expectations. 

This role reports directly into the Conference and Events Operations Manager or their designate.  
 

Main Duties/Responsibilities: 

• Support the Conference and Events Operations Manager in daily operations ensuring smooth delivery. 

• Ensure guests enjoy a memorable and seamless experience that reflects the hotels luxury standards. 

• Anticipate and respond to guest needs handling any complaints or feedback professionally and efficiently. 

• Work hands-on with the team leading by example consistently delivering polished intuitive and engaging service. 

• Support the Conference and Events Operations Manager in staff training development and ensuring service standards are met. 

• Maintain a deep knowledge of the banqueting menu including ingredients preparation methods and beverages. 

• Uphold high standards of cleanliness hygiene and compliance with health and safety regulations. 

• Collaborate with the culinary and bar teams to ensure smooth service transitions and a cohesive dining experience. 

• Assist with stock control ordering and inventory management as required. 

• Attend briefings with team members updating them on client requirements. 

• Ensure all operations comply with health safety and liquor licensing regulations. 

• Promote the Hotels unique offerings actively driving guest engagement and upselling opportunities. 

• Address guest requests and handle complaints promptly following through to resolution. 

• Inducting new team members within the department to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals. 

• Participate in scheduled compliance training and development programs provided by Ennismore 

• Consider the financial impact on Ennismore for all activities and commitments. 

  The Conference and Events Team Leader will play a pivotal role in delivering an exceptional dining experience across the Venue. Supporting the Conference and Events Operations Manager you will oversee the daily Conference and Events operations ensuring seamless service operational excellence and a team culture that reflects Mondrians signature hospitality. You will lead by example enhancing guest engagement and contributing to business success. With a focus on team leadership service standards and operational efficiency you will help shape a conference and events experience that meets the highest expectations. 

   

  This role reports directly into the Conference and Events Operations Manager or their designate.  
   

  Main Duties/Responsibilities: 

• Support the Conference and Events Operations Manager in daily operations ensuring smooth delivery. 

• Ensure guests enjoy a memorable and seamless experience that reflects the hotels luxury standards. 

• Anticipate and respond to guest needs handling any complaints or feedback professionally and efficiently. 

• Work hands-on with the team leading by example consistently delivering polished intuitive and engaging service. 

• Support the Conference and Events Operations Manager in staff training development and ensuring service standards are met. 

• Maintain a deep knowledge of the banqueting menu including ingredients preparation methods and beverages. 

• Uphold high standards of cleanliness hygiene and compliance with health and safety regulations. 

• Collaborate with the culinary and bar teams to ensure smooth service transitions and a cohesive dining experience. 

• Assist with stock control ordering and inventory management as required. 

• Attend briefings with team members updating them on client requirements. 

• Ensure all operations comply with health safety and liquor licensing regulations. 

• Promote the Hotels unique offerings actively driving guest engagement and upselling opportunities. 

• Address guest requests and handle complaints promptly following through to resolution. 

• Inducting new team members within the department to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals. 

Additional Information :

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

• Attend mandatory meetings including divisional meetings staff meetings etc. 

• Ensure leaders and team members attend mandatory meetings and training in a timely and punctual manner. 

• Ensure leaders meet their responsibilities as it relates to managing their teams meeting deadlines managing payroll needs and any other processes requested by senior leadership. 

• Meet all established deadlines and tasks. 

• Participate in community events and ensure corporate social responsibility goals of Mondrian are met. 

• Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP Opera and any departmental specific systems used. 

• Keep work area clean and organized. 

• Ensure confidential documents are kept in a secured area. 

• When disposing confidential documents that contain any personally identifiable information they must be shredded or pulverized. 

• Complete other duties as assigned by the General Manager and Corporate Leadership. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. 

• Ensure compliance with Mondrian policies and procedures. 

Remote Work :

No

Employment Type :

Part-time