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SUMMARY: Store Consultant is the face of company brand to our franchisees and guests. This role will serve as a liaison between franchisees and the company and is responsible for building and maintaining a strong relationship. Operations is the heart of our brands success and Store Consultants will utilize operational perspectives and knowledge to drive revenue growth provide operational support to franchisees and strive for excellence to meet the company goals.
JOB DUTIES include but are not limited to the following:
o Ensures operational and financial success of each franchisee as the key business partner and a primary point of contact.
o Analyzes POS sales data of responsible stores on daily weekly and monthly basis performs gap analysis to find the necessary steps to meet the business goal.
o Partners with Marketing and Supply Chain in successful launch of new products tracks performance of each menu item in designated market area and provide feedback.
o Develops local sales marketing plan for assigned store based on the recent sales trend.
o Performs in-depth analysis to identify the strength and the weakness of stores develop strategic plans to help each store achieve its sales goal.
o Coordinates routine store visits evaluate its operations practice and perform audits; conducts other store visits as required by the company standards to ensure compliance with brand standards.
o Manages New Store Opening (NSO) process from pre-opening leading up to the opening day including menu selection logistics and employee training.
o Collaborates with Interior Design in the operational space planning aspect of the new store development by reviewing and providing feedback on store design layout and interior based on the blueprint.
o Forecasts sales for seasonal LTO products and promotions maintain database of historical sales and provide strategy to meet assigned sales goal.
o Trains franchisees and Store Consultants to comply with new or revised operational standards.
o Coordinates sanitary inspection each month to ensure store practice meets the local public health requirement provides follow-up scoring report specifying areas that need correction.
o Works with franchisees to handle guest complaints provides real-time reporting to find a solution.
Builds and maintains strong relationship with franchisees helps in building essential operational skills leading to growth in revenue and profitability
o Serves as a liaison between franchisee and the company ensures that stores adhere to the company policy.
QUALIFICATIONS
Employee Benefit
Full Time