IT Technical Specialist
IT Technical Specialist
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Job Description
Job Title: IT Technical Specialist
Primary Location: Canton MA with monthly visits to Concord MA (onsite 5 days a week)
Position Type: Contract-to-Hire (6 months with potential conversion)
Overview
TalentFish is casting a line for an IT Technical Specialist. This is a contract-to-hire role based on-site in
Canton MA with occasional visits (12 times per month) to Concord MA.
This position exists to provide on-site end-user IT support manage lab environment systems and assist with
PC builds and troubleshooting all while working independently with remote guidance from the US-based team.
In this role you will be the only onsite support resource you will work with a team of people who are supporting
different offices. The manager will meet with you weekly as well to ensure collaboration and support.
What You Bring to the Role (Ideal Experience)
- Minimum of 5 years of IT experience in a support desktop or technical specialist role
- Strong hands-on skills in building and refreshing PCs
- Experience: 2-4 years of IT support experience in a corporate environment particularly with desktop refresh processes breakfix and ticketing.
- Technical Skills: Strong proficiency in Microsoft products (Windows 11 Office 365 and AV support) and familiarity with Lenovo hardware. (diagnosing resolving issues desk side and ticketing)
- ServiceNow Experience: Familiarity with ticketing systems particularly ServiceNow.
- Mobility: Some experience with mobile support is a plus though not a primary focus.
Key Responsibilities:
- Desktop Support: Provide hands-on support for desktop systems including Windows 11 and Office 365 ensuring quick resolution of issues.
- Conference Room Technology: Manage conference room equipment primarily utilizing Microsoft Teams very small part of this role
- Troubleshooting: Handle refresh builds break/fix scenarios and ticket overloads using ServiceNow for efficient ticketing and issue tracking.
- Collaboration: Work closely with team members and report to a direct manager to manage workflow and ensure high-quality service delivery.
- Experience working in lab environments nice to have an understanding of lab support needs
- Proficiency with ServiceNow or similar ITSM platforms
- Excellent end-user support and troubleshooting skills
- Knowledge of basic networking principles and infrastructure
- Ability to work independently and manage tasks without daily supervision
- Strong communication and remote collaboration skills
- Experience in consumer products or healthcare environments is a plus
What Youll Do (Skills Used in this Position)
- Build and refresh PCs as needed for lab and office environments
- Support two distinct offices and user environments: Canton: Traditional lab setup supporting commercial products. Concord: Human Factors usability testing
- Provide daily on-site support at the Canton office
- Visit approximately 12 times/month
- Troubleshoot user and system issues including hardware software and networking
- Assist with data migrations refresh cycles and end-user troubleshooting
- Collaborate remotely with Nicholas and the broader U.S. IT team
- Participate in weekly 1:1s with direct manager r direction and feedback
- Engage with approximately 120 users in Canton and 2025 users in Concord
Compensation Information
The expected salary range for this position is $30 - $38/hr depending on experience and qualifications.
This role also qualifies for comprehensive benefits such as health insurance 401(k) and paid time off.
TalentFish is committed to pay for transparency and equal opportunity. The salary range provided is following
applicable state and federal regulations.
This role requires authorization to work in the U.S. without current or future visa sponsorship.
All offers are contingent upon the completion of a background check which may include but is not limited to
reference checks education verification employment verification drug testing criminal records checks and
any required certifications or compliance requirements based on the end clients background check policies and
applicable laws.
About TalentFish
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT
staffing by evolving AI video screening and our unique platform. TalentFish focuses on providing the best
employee consultant and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity
Employment Type
Full Time
