Group Rooms Coordinator

Severin Hotel

Ideally located in the heart of downtown Indianapolis the four-diamond Omni Severin Hotel stands as the citys longest running luxury hotel and a beautifully restored piece of the citys history. The hotel elegantly combines the grandeur of the early 1900s with the modern amenities and superior service of today and offers memorable experiences that are within walking distance to many leisure business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates the engagement of our guests and the spirit of Hoosier Hospitality are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser self motivated and live to serve others the Omni Severin Hotel is the hotel for you.

Meticulously manage and oversee the group reservation process. Process group rooming list and review weekly Groups Approaching Cutoff reports to support group rooms forecasting efforts. Assist the Director of Revenue Management Director of Sales & Marketing Director of Sales and Director of Catering & Convention Service with weekly and monthly group rooms reporting efforts and administrative duties.

• Create group landing pages for call-in groups
• Review groups cutting off in the next several days send out reminders
• Audit out of block reservations for groups clients upon request/contract

• Oversee room inventory and ensure proper blocking strategies are in place. Raise awareness to any inventory issues.

• Property-wide departmental interaction

• Receives in-house reservations inquiries

• Process cancellations accordingly to policy

• Accurate input of Reservations into system within specified time periods

• Maximize potential room revenue by following specified selling guidelines

• Ensure that rooming lists are free of duplicates

• Respond to guest calls in a timely manner

• All convention resumes are audited prior to groups arrival

• Attend Revenue Management Resume Pre-Convention and Group Cutoff meetings

• Have a thorough understanding of hotel occupancy trends

• Familiar with all reservation special packages and procedures

• Understand Select Guest program and VIP procedures.

• Thoroughly knowledgeable of our PMS and ORS with a broad knowledge of Opera.

• Maintain confidentiality of all guests and hotel information

• Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments

• Maintain accurate guest profile notes

• Generate print and distribute daily and weekly reports

• Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly quickly and make concise decisions
• Ability to prioritize organize and follow up
• Ability to work well under pressure dealing with many arrivals and departures within a short period of time
• Ability to learn and master multiple software systems required.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in a Reservations Front Office Sales and Marketing or Accounting environment is preferred.
• Fluency in a foreign language is preferred
• Strong keyboard skills preferred.
• Must be able to work a variety of shifts including weekends and holidays

Physical Requirements:

• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.
• Move bend lift carry push pull and place objects weighing up to 50 pounds without assistance.

Working Environment:

• Interior of hotel
• Occasional travel around property with exposure to outside weather conditions.
• Exposure to hazardous chemicals

Tools & Equipment:

• Radio computer printer copier telephone