Service Manager - Separation Flow Technologies
Service Manager - Separation Flow Technologies
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1 Vacancy
Job Description
Responsibilities / Tasks
Were looking for a proactive and experienced Service Manager to lead our national field service team. This role is key to turning service orders into successful sales driving operational excellence and ensuring outstanding customer service across all service and commissioning activities. The ideal candidate will live within a reasonable commuting distance of our Milton Keynes office with regular travel to customer sites across the UK.
Operational Planning & Delivery
Plan and schedule service activities to ensure timely conversion of service orders into revenue (excluding commissioning and trials).
Prepare and manage a 5-month rolling service forecast and report on performance.
Ensure all service visits are properly scoped scheduled and executed with the right skill sets and support in place.
Team Leadership & Development
Manage and support a national team of service engineers including performance training certification and tooling.
Ensure engineers are briefed with all job-critical information (e.g. service manuals RAMS lift plans).
Maintain and manage an on-call rota and ensure engineer availability to respond to customer breakdowns.
Customer & Technical Support
Own customer satisfaction by ensuring professional and timely service delivery.
Handle escalations complaints and customer technical queries (including out-of-hours support).
Participate in root cause investigations and support continuous improvement initiatives.
Process & Compliance
Ensure all service activities comply with Health & Safety standards and relevant documentation is in place before execution.
Oversee job audits hazard assessments lifting certifications and safety procedures.
Ensure spare parts SAP orders and FSM notifications are prepared for each job.
Commercial Accountability
Manage service order backlog and convert intake into completed sales.
Control additional job costs through customer POs or order uplifts.
Oversee warranty claims process in line with company policy.
Your Profile / Qualifications
Essential Experience
Proven experience managing a national field service team.
At least 5 years in a service management or operations role within a technical/engineering environment.
Strong understanding of Health & Safety legislation.
Skilled in using ERP CRM and service management systems (SAP/CRM experience preferred).
Core Skills
Excellent communication and interpersonal skills a strong collaborator and team leader.
Analytical thinker with great problem-solving ability.
Highly organised adaptable and able to work under pressure.
Customer-focused with a strong commercial mindset.
Qualifications
Apprenticeship or formal qualification in an engineering discipline.
Location & Travel
Candidates must live within commuting distance of our Milton Keynes office.
Regular UK travel to customer sites is required.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Manager
Employment Type
Full-Time
