Officer Customer Service Bullion Room

About Us:

Welcome to The Perth Mint where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years The Perth Mint is a premier tourist destination an award-winning exporter and a key supplier of precious metals to markets throughout the world.

Theres no organisation quite like it with a variety of roles available from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine design produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present as leaders in sustainability and inclusion.

At The Perth Mint youll be supported in a diverse team where differences are celebrated and your well-being matters striking the right work-life balance with compassionate team benefits. And if your career goals change youll be empowered to change roles with training and internal mobility.

We have an exciting casual opportunity to work within our Bullion Room team with hours ranging between 30-37.5 per week. If you have a depth of experience in customer service and are comfortable in a high-pressure environment wed love to hear from you.

Day to day you will trade physical bullion and unwanted gold jewellery over the counter in compliance with the Federal AML/CTF and WA Pawnbrokers and Second-Hand Dealers Acts. This role will require availability to work within a Monday to Saturday roster.

Your role as an Officer Customer Service Bullion Room will involve:

• Manage bullion transactions including purchasing gold jewellery ensuring accuracy and compliance
• Develop expertise in bullion to provide tailored customer service
• Adhere to AML/CTF Legislation and Second-Hand Dealers Act verifying client identification and source of wealth information
• Identify clients attempting to avoid KYC requirements
• Authenticate bullion and gold jewellery using an XRF machine before purchase
• Assist in verifying daily purchases facilitate client collections and perform administrative tasks while prioritising workplace safety

Experience:

• Demonstrated administration and sales experience
• High end retail experience (desirable)

Its easy to dismiss the perfect opportunity if you dont see yourself as the perfect fit. If this role feels right no matter your background or personal circumstances please submit your application.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available - working from home options (up to 2 days available) and options to work flexibly (9-day fortnight compressed working week monthly RDO etc.)
• Extended leave options including purchased leave leave at half pay and access to pro-rata long service leave
• Opportunity to work for an endorsedWORK180employer
• Paid parental leave and secondary carers leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care givers leave
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups:Reconciliation Gender Culturally and Linguistically Diverse (CALD) Disability Mental Health and Neurodiversity and Perth Mint with Pride
• Charity and volunteer initiatives
• Income protection after an accident or illness
• Health and wellness programs including an Employee Assistance Program ongoing wellbeing initiatives and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

So go on make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint apply today.

Applications close on 9 July 2025. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.

Our Commitment to Inclusion:

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race gender age sexual orientation religion ethnicity and all characteristics that make us unique as individuals.

We encourage applications from a range of candidates including Aboriginal and Torres Strait Islander people people with disability people of all gender identities youth seniors the LGBTQI community and people from culturally and linguistically diverse backgrounds.

We recognise that standard recruitment processes are not accessible to everyone. If there are any accommodations or supports that would assist you in participating in the recruitment process for this role please reach out to.

To learn more about our diversity and inclusion initiatives please visit our website.