Collections Specialist -
Collections Specialist -
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATES
Position : Collections Specialist
Working Schedule : 11a-7p EST Tues-Sat
Salary Range :$1400-$2000 USD (the final salary will be determined by the candidates level of experience and at the discretion of the client)
Job Summary:
The Collections Specialist is responsible for managing the collection of outstanding accounts receivable from clients and customers. This role requires a detail-oriented individual with strong communication skills who can effectively interact with customers to ensure timely payment and resolve billing issues in a professional manner. The ideal candidate will be proactive in problem-solving able to think independently and persistent in resolving issues to conclusion.
Key Responsibilities:
- Monitor accounts to identify outstanding debts and overdue payments.
- Contact customers via phone email and written correspondence to collect payments.
- Negotiate payment plans and resolve customer disputes to ensure account resolution.
- Maintain accurate and detailed records of all collection activity and customer interactions.
- Collaborate with internal departments (Sales Customer Service Billing) to resolve issues affecting payment.
- Prepare reports on collection activity and account status for management.
- Recommend accounts for further action (e.g. escalation legal proceedings) when necessary.
- Ensure compliance with company policies and relevant legal regulations regarding debt collection.
- Demonstrate flexibility with scheduling when needed to meet company or customer demands.
- Work effectively as a team player with a positive attitude to achieve departmental and organizational goals.
- Communicate directly with customers/students by phone and provide a positive professional experience during all interactions.
Qualifications:
- 3 years of experience in accounts receivable credit or collections.
- Strong knowledge of billing and collections procedures.
- Excellent communication and negotiation skills.
- Proficient in Microsoft Office (especially Excel); experience with Dailpad call system is a plus.
- Ability to problem-solve think independently and be persistent in bringing issues to conclusion.
- Ability to work independently and manage multiple tasks efficiently.
- Salesforce experience is highly preferred but not required.
Employment Type
Full Time
