Director of Convention Services
Director of Convention Services
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team at Hershey Lodge an award-winning resort best known for being warm welcoming and distinctly Hershey. Offering 665 guest rooms and 100000 square feet of function space Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope youll enjoy the sweet hospitality and iconic chocolate details around every corner.
This position is responsible for directing and leading the convention services department through the development of staff performance standards policies and procedures. The Director of Convention Services will apply an understanding of the market the industry and the organizations objectives to pricing sales and revenue strategies and monitor performance on an ongoing basis in order to achieve stated goals.
As a Full-Time Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Establish service performance standards for all guest-facing activities relative to the convention service team that meet the organizations brand objectives; monitor ongoing activities and guest service scores to ensure adherence to established standards; provide feedback or corrective guidance as necessary.*
Conduct or review market analysis to understand the competitive environment and develop recommendations to pricing or sales strategies in order to meet established budget and revenue goals.*
Lead convention center event management activities for special and high value single day use groups by assigning space and resources that meet the needs of the groups while taking into consideration organization revenue targets and extended stay group scheduling opportunities.*
Perform periodic inspections of meeting and banquet areas to ensure that all operational safety sanitation cleaning and decorative standards are being maintained; take corrective action when discrepancies are identified.*
Develop the annual budget for approval; monitor approved budget throughout the year; identify analyze and understand variances.*
Generate revenue forecasts on a periodic or ad hoc basis; analyze 30/60/90 day forecasts to understand variances and develop strategies for closing any shortfalls; audit daily revenue reports for accuracy.*
Lead and develop a successful team through effective hiring training coaching and development practices ensuring that team members have the resources necessary to achieve established objectives.*
Participate in short- and long-term capital expenditure plans to address current and future business objectives and the needs of the property; submit plans for approval by senior leadership; implement and manage plans and projects as approved.*
Develop and implement a variety of operational policies and procedures that ensure the convention services operations perform to established standards; communicate new or changing policies and procedures to department staff.*
Communicate convention center and event management requirements and expectations to operational teams.*
Perform other duties as assigned.
Qualifications:
Minimum of 5 years of related experience.
Industry Experience - Food & Beverage Hospitality/Tourism
Minimum of 3 years of supervisory experience.
Bachelors degree - Hospitality Management
Relevant work experience can be substituted for education - 4 years
- Post-employment: RAMP Certification
Knowledge Skills and Abilities:
Skilled in the use of Google Suite and Microsoft Office applications including Excel and Word.
Demonstrated sales and forecasting experience.
Working knowledge of industry software such as Delphi.
Ability to develop read and understand a variety of financial tools such as budgets forecast and profit and loss statements.
Ability to communicate clearly and effectively verbally and in writing with individuals at all levels both internally and externally.
Job Demands:
While performing the duties of this job the employee is required to:
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (ft maximum height)
Lifting Occasional (<33%) (lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Frequent (34-66%)
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Occasional (<33%)
Standing Occasional (<33%)
Walking Frequent (34-66%)
This job requires the visual ability to perform detailed work at close distances (computer screens accounting ledgers using measurement devices).
Substantial movements (motions) of the wrists hands and/or fingers (Repetitive motion).
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
Director
Employment Type
Full Time
