Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)
Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)
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Job Description
Overview
Group 1 Automotive
6161 Rothway St Houston TX 77040
Join Our Winning Team as a Remote Customer Experience Specialist!
We are looking for enthusiastic customer-focused Remote Customer Experience Specialists to deliver exceptional service and create positive experiences for our valued customers. Join our dynamic team where we prioritize our employees well-being and professional development.
Group 1 Automotive a Fortune 250 company operates a network of automotive dealerships and collision centers across the United States and the United Kingdom. We pride ourselves on fostering a company culture built on integrity transparency professionalism teamwork and respect. If youre passionate about customer service and ready to accelerate your career in the automotive retail industry apply today or refer a qualified friend!
Shift Availability:
Candidates must be available to work during at least one of the following shifts.
Specific shift assignments are not guaranteed and will be based on business needs.
Shifts follow a three-week rotation: two Saturdays off and one Saturday on with Sundays off.
- 10am - 7pm
- 10:30am - 7:30pm
- 11am - 8pm
In addition to competitive pay we offer our associates the following benefits:
- Hourly Rate: $15 per hour plus overtime
- Performance Bonus: Up to $950 monthly
- Technology Allowance: $80 monthly
- Referral Bonuses: $300$800 based on position plus $100 for vehicle referrals
- Annual Performance Reviews and Pay Increases
- Performance-Based Paid Days Off
- Employee Pricing: Vehicle Purchases Parts Service and Collision Repair
- Paid Training to hone your skills
Responsibilities
As a Remote Customer Experience Specialist you will:
- Handle an average of 100 inbound customer calls daily
- Schedule over 50 service appointments each day for mechanical maintenance and repair needs
- Provide information regarding vehicle status service pricing warranties roadside assistance and resolve complaints
- Direct non-service-related inquiries to appropriate dealership personnel
- Utilize various computer programs to access dealership information and customer profiles
- Support multiple automotive dealerships and collision centers across the U.S.
- Gain insights into the retail automotive industry at an enterprise level
Qualifications
To succeed in this role you should have:
- Residence within the greater Houston metropolitan area
- At least 6 months of recent customer service experience
- High-speed Internetconnection (minimum 30 Mbps upload/download)
- A quiet home office setup conducive to remote call center work
- Strong troubleshooting skills for PCs VPNs internet modems & routers and phone systems
- Exceptional time-management and multitasking abilities
- Excellent verbal and written communication skills
- Ability to deliver quality results consistently
- A documented record of perfect attendance and punctuality
- A strong work ethic with urgency for first-call resolution
- Proficiency in Google YouTube and other web search tools
Preferred Qualifications:
- Bilingual (Spanish-English) required - must be comfortable handlingautomotive related inquiries in both languages: calls may be received in either.
- Familiarity with automotive terminology and vehicle components
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
#LI-JP1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
