Housing Officer
Housing Officer
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Job Description
Permanent Part-time Position 28 hours per week
35482.50 FTE 28386 pa pro rata for 28hrs per week
An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team covering a patch of around 350 rented and shared ownership properties in Cambridgeshire.
At CHS our mission is to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role then come and join us.
We are a friendly and supportive team based at CHSs offices in Histon. We work together to provide duty cover at the office on a rota basis plus you can apply for hybrid working from home. You will be out and about on your patch regularly visiting customers conducting estate inspections and making sure our neighbourhoods are places where people are proud to live.
What youll do
In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly work to maximise rental and service charge income deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.
You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers work in partnership with other agencies and improve service delivery to meet customers needs.
About you
- Motivated to make a positive contribution from day one
- Good knowledge of housing management tenancy sustainment welfare benefits and collaborative multi-agency working
- Focussed on delivering excellent customer service
- Excellent time management and decision-making skills
- Strong organisational and communication skills
- Competent in the use of MS Office packages (including Word Excel Outlook)
- Flexible and adaptable
- A full UK driving licence and use of a car for work purposes is essential
Our benefits include
- A hybrid working policy and flexible working
- 30 days holiday increasing to 35 days inclusive of Bank Holidays (pro rata for part-time staff) depending on length of service
- Holiday purchase scheme up to 5 days per year (pro rata for part-time staff)
- Company sick pay scheme
- Refer a Friend Scheme (250)
- Contributory pension scheme which both you and CHS will contribute to
- Employee Assistance Programme
- Discounted gym membership (4 schemes)
- Corporate members of Edenred Travel Club
Please note the successful candidate will need to complete a basic DBS application.
Closing date for applications: midnight Sunday 22nd June 2025
Interviews will be held on: Tuesday 1st July 2025
For more information or for an informal chat please call Charlotte Daleworth Housing Manager onor email
About Us
Founded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes specialist supported housing and a range of community support services.
Our Purpose
We are here to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.
The Benefits
Vision & Values
CHS will be a trusted local provider of long term affordable secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.
Our Values are:
- Caring
- Openness
- Trust
Our Values are:
- Caring
- Openness
- Trust
The way we work the CHS way
- Flexible
- Creative
- Respectful
- Working in partnership
- Focused on the social objective
Benefits
Employee discount scheme
Holiday purchase scheme
Company sick pay
Comprehensive free training & development
Doctor Care Anywhere
Contributory pension scheme
Business mileage allowance
Employee Assistance Programme
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
