Operations Executive
Operations Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Key Responsibilities:
Data Input and Accuracy
- Accurately input transaction applications received. Ensure data entered into the system is correct and complete.
Process Management and Document Verification
- Understand and follow each process in the transaction cycle including Registration Enrollment Data Modification Contribution Payment Termination Transfer Investment Claim Document Management and Enquiries.
- Check documents submitted to ensure they are complete and in compliance with the regulations.
Compliance and Quality Assurance
- Ensure strict adherence to regulations internal guidelines standard operating procedures (SOPs) and service level agreements (SLAs).
- Collaborate with relevant team to resolve any discrepancies or issues.
Client Communication and Clarification
- Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.
- Provide clear explanations and guidance to clients on how to complete their application.
Issue Investigation and Resolution
- Investigate and analyze applications that have been rejected or failed validation.
- Identify issues and work with relevant teams to resolve them in a timely and efficient manner.
User Acceptance Testing (UAT)
- Participate in User Acceptance Testing (UAT) to validate system functionality and stability.
- Work closely with the development teams to identify defects and ensure proper follow-up.
Inquiry Handling
- Respond to inquiries regarding to transaction issues application statuses account balance and other related matters.
- Investigate transaction issues and provide resolutions within the required SLAs.
Document Management
- Index and categorize documents to ensure correct and accurate account information is associated with each application.
- Perform investigations if an account cannot be located or matched during document indexing.
Payment Processing and Matching
- Process payments and ensure they are properly matched with contributions within the required timelines.
- Ensure all payment-related tasks comply with internal standards and regulatory requirements.
We are looking for a team member with:
- A diploma or bachelors degree in finance or a related field or an equivalent combination of education and experience is required.
- Strong attention to detail and accuracy in data entry and document verification.
- Willingness to adapt and learn in dynamic and transitional environment.
- Strong organizational time-management and problem-solving skills to handle multiple tasks and meet deadlines.
- A proactive team player with the ability to work collaboratively.
- Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.
- Willingness to work on Malaysia public holidays following the Hong Kong public holiday schedule.
- 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
- 100% work in office. Able to work on shift arrangement.
Employment Type
Full Time
