Customer Advisor

Were looking for passionate Welsh speaking people to join our team.

LETS CUT STRAIGHT TO IT

New job Great! New career Wonderful!

Youre not only looking for your next job. Youre looking for a career. A role where you can really make a difference. Where the possibilities are endless.

Were looking for people to join us in our Customer Solutions department to support our customers - and with no scripts or sales targets you can be your best self. At Hafren Dyfrdwy we want people not robots.

Havent got customer service or water industry experience Dont worry we can help you with that well give you all the training you need to succeed.

Sound good Let us tell you more.

LETS TELL YOU MORE

Youll be the voice of Hafren Dyfrdwy. But just as important youll be listening to what customers tell you and helping them with the right information. Every call is different; one minute youll be helping someone with their bill the next you might be dealing with a leak. So if youre a good listener with attention to detail this is the role for you.

Youll work in our busy customer hub full of like-minded people. Its a great open plan office environment based in Rhostyllen Wrexham. Theres fun incentives free parking and free tea and coffee all made with our marvellous water of course.

Dont worry if this is something that youve not done before. Were interested in what you can bring to the role. In return youll have training so youre well prepared and confident to take calls from our customers.

Our water is vital to our customers so we need to be around when they need us. Youll be working shiftstotalling40 hours per weekbetween the hours of 8:00am and 6:00pm Monday to Friday we dont work weekends or Bank Holidays.

Dont worry youll always have plenty of notice of your shifts plus lots of annual leave. We know you have a life outside work too!

Still you Excellent.

WHAT WERE LOOKING FOR

Limited or no experience Dont worry weve got you.

Essential - We are looking for people who are fluent Welsh speakers to help us provide a great experience to our customers who prefer to correspond with us in Welsh both written and verbal.

We want someone whos keen to make a positive difference to our customers. Your character positivity and a caring attitude are the things were looking for. Its great if you have some kind of customer focused experience such as retail hospitality sales or similar. But even if you havent we can help you with this.

Its a fast-paced environment so youll need to be comfortable in resolving one query and then moving quickly onto the next.

At Hafren Dyfrdwy you can be the person you want to be. We welcome people from all walks of life and celebrate individuality as we know diverse minds experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion were making sure we keep up the progress with our wonderful working groups LGBTQ Women in Operations & STEM Disability and Ethnicity who help us do just that.

We do more because we care.

HOW WELL REWARD AND CARE FOR YOU IN RETURN

Its not just a job youll get here youll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And well also help you play your part in looking after the environment and the community in which we live.

Heres some of our favourites:

• A great starting salary of 27456.08 with a pay review each year!
• Annual company bonus of up to 1500 (Applicable from 2025)
• 23 days leave per year - and another 8 days for bank holidays. Additional days leave will accrue for continuous service after 2 4 and 5 years taking you up to 27 days. You can also buy another 5 days holiday per year on top of this.
• Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets shopping restaurant vouchers holidays etc.
• Leading pension scheme we will double your contribution (up to 8% when you contribute 4%)
• Free parking on-site
• Income protection covering half salary for up to five years if you are unable to work
• Severn Trent shares scheme offering the opportunity to purchase discounted shares
• Family friendly policies
• Two volunteering days per year
• Life insurance of 6 times salary
• Income protection covering half salary for up to five years if you become unable to work
• Accident insurance

And when it comes to your health weve recently launched a new health fund to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus well also look after your wellbeing with our free physio mental health counselling and virtual GP service.

LETS GO

Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you.