Senior Product Manager, Device Digital & Alexa Support (D2AS)
Senior Product Manager, Device Digital & Alexa Support (D2AS)
Posted on :
13-06-2025
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1 Vacancy
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Job Description
The Device Digital and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams including engineering product development operations UX and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.
Key job responsibilities
You will lead the strategy and vision for the product youre looking after you should be a dreamer capable of seeing into the future and coming up with industry-changing solutions with the ability to break that dream into realistic chunks and build your annual roadmaps. Your affinity with your customer shines through. You understand how you can improve their experience now and anticipate where they will need help in the future. Defining your strategy will involve being responsible for measuring the success of your product balancing data analysis with intuition and anecdote. You will demonstrate a spirit of continuous improvement as you take what you learn to innovate as the product evolves. Earning trust across multiple levels of the business is a fundamental skill. You will work with the teams who rely on your product for their success as well as teams who you rely on to drive your own success. You must ensure they have the correct understanding you bring them into the vision and that theyre empowered to work autonomously on their responsibilities because they know how to prioritize your requirements.
A day in the life
We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data and we collaborate with engineering science and product to foster an innovative environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
Amazon revolutionized customer service now we are changing what customers expect from technical support. Device Digital and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties from the Kindle and Echo to Amazon Music and Prime Video. In this role you will support millions of customers across many dynamic Amazon businesses.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
You will lead the strategy and vision for the product youre looking after you should be a dreamer capable of seeing into the future and coming up with industry-changing solutions with the ability to break that dream into realistic chunks and build your annual roadmaps. Your affinity with your customer shines through. You understand how you can improve their experience now and anticipate where they will need help in the future. Defining your strategy will involve being responsible for measuring the success of your product balancing data analysis with intuition and anecdote. You will demonstrate a spirit of continuous improvement as you take what you learn to innovate as the product evolves. Earning trust across multiple levels of the business is a fundamental skill. You will work with the teams who rely on your product for their success as well as teams who you rely on to drive your own success. You must ensure they have the correct understanding you bring them into the vision and that theyre empowered to work autonomously on their responsibilities because they know how to prioritize your requirements.
A day in the life
We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data and we collaborate with engineering science and product to foster an innovative environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
Amazon revolutionized customer service now we are changing what customers expect from technical support. Device Digital and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties from the Kindle and Echo to Amazon Music and Prime Video. In this role you will support millions of customers across many dynamic Amazon businesses.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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