Customer Experience Advisor
Customer Experience Advisor
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Job Description
Permanent - 37 hours per week
(Working hours between 8am - 6pm Monday - Friday)
About the role:
We are looking for a new colleague to join our amazing and friendly Contact Team!
We pride ourselves on exceptional customer service putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.
You will be the point of contact for these customers providing first-time right solutions and resolving their queries alongside some admin related tasks. On occasion you may be called upon to coordinate maintenance works in our homes so our Home Repairs Team can continue to provide high quality repairs.
With amazing opportunities to gain company exposure for your work and lead onto potential progression opportunities within the team and Company.
About you:
Our Contact Team are charismatic team players with excellent communication skills both oral and written.
You will have experience of dealing with members of the public although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service whilst working well under pressure.
You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving.
IT literacy skills are needed for this role as you will be working with a range of in-house databases.
We will be reviewing applications and interviewing candidates as they are received therefore we would recommend submitting an application as soon as possible.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong feel safe and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL- We are one team aiming high for our customers.
GENUINE We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE we are proactive and strive to make a positive impact.
EFFECTIVE We are professional and can be relied on to achieve consistently good results.
We want you to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Were creating a values-led culture and want to build a truly inclusive workplace where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability a member of the LGBTQ community or those from an underrepresented Ethnic group will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Weve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to high street shops coffee bars restaurants and several supermarkets. The offices are newly refurbished offering a modern agile and collaborative working environment.
If you need any support with your application please call0or emailand we will be happy to help.
The benefits
25 days annual leave plus bank holidays
Your Alliance Day a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
