Senior Inside Sales Representative

Wolters Kluwer Health empowers clinical providers academic institutions researchers healthcare providers pharmacies and more by integrating cutting-edge healthcare software evidence-based practice artificial intelligence (AI) and generative AI into care delivery. Our Ovid brand which includes the worlds most trusted medical research platform has been a vital part of healthcare for over 20 years. Ovid delivers thousands of full-text journal articles eBooks database resources and workflow tools in a single integrated solution.

We are looking for a Senior Inside Sales Representatitve to support the Regional Sales teams in their activities.

Primary Responsibilities

Work closely with Sales Pricing Customer Support and our Distributors in the preparation of proposals quotes order forms and License Agreements:

• draft pricing for direct orders and distributor orders including requests to pricing team for custom quotes

• prepare proposals and reports (including usage statistics upsell opportunties)

• monitor all open price requests sent to the pricing team and report on status

• store pricing received from the pricing team or Publisher price proposals

• enter new and renewal quotes into Orion generate final Order Forms

• coordinate creation distribution and acceptance of License Agreements

Engage in effective customer communication. This will include:

• Routine contact with distributors / customers as agreed

  • provide new and renewal price quotes

  • renewal status reports and assisting with chasing outstanding orders

• Follow up inquiries/leads received by Salesforce phone and/or mail as appropriate/as directed pass to managers for follow up where necessary

• Mailings as directed; includes:

  • preparing mailing lists setting up and maintaining SalesForce contact groups

  • assist Sales in conducting their own mailings using templates when available

  • conduct e-mailings from Outlook / Salesforce

  • tracking responses as appropriate

• Carrying out calling campaigns as directed including:

  • renewal follow-up

  • lead qualification for specific campaigns

  • recording and reporting outcomes and follow-up as appropriate

  • providing feedback to team on activities

  • maintain accurate records of sales activities within the internal systems including

Arrange background material for customer visits exhibitions and road shows including:

• working closely with the marketing team

• tracking and managing local marketing budget and managing local stock of marketing materials keeping store room organised

• organise for materials to be delivered / set-up / taken down

• assist in physical booth set up/tear down for events

• prepare marketing material as appropriate

• overview of customers subscriptions pricing and payment status

• overview of competitors resources

• report on any recent problems with access set up etc.

• prepare usage statistics especially high/low cases

Work with Credit Control / Sales Management on outstanding debts including:

• track and report on outstanding payments large invoices and accounts (customers and distributors/agents)

• regular reporting to management on payment statuses open debt payment issues

• assist Credit Control in contacting customers for payment information when required

Office support tasks including:

• ordering supplies

• organsing deliveries / couriers assisting sales in document preparation document / collateral delivery to customers as needed

Provide cover for other regions / open positions as and when needed.

Any other reasonable duties as assigned.

We are looking for:

• Experience in sales administration and support and / or inside sales

• Ability to work on own initiative taking responsibility i.e. prioritising workload meeting deadlines and handling multiple tasks simultaneously

• Good level of computer literacy with working knowledge of MS Office products.

• Knowledge of CRM system (e.g. ) beneficial

• Pro-active self starter with ability to get the job done

• Excellent planning & organisation attention to detail

• Service orientation

• Team player spirit

• Fluent English language (written and spoken)

• Further languages beneficial preferably Eastern or Northern European languages

Some of the benefits we offer:

• Permanent employment from the start

• Hybrid working & flexibility: up to 3 days a week of home office and flexible working hours

• Flexible working abroad: Work EU-wide for up to 20 days annually

• Recreation & time off: 30 vacation days

• Show your commitment: 1 additional day off per year for your voluntary work (Volunteer Day)

• Company pension scheme

• Promote further development: E-learning via LinkedIn online language training with goFluent and other training and development opportunities

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.