Services Supervisor - Westfield Fountain Gate
Services Supervisor - Westfield Fountain Gate
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Job Description
Your Opportunity
We are currently seeking a Services Supervisor to join the Centre team at Westfield Fountain Gate. This is a chance to be part of a team driven to consistently create moments that matter in the living centre every day while leading and inspiring their team to deliver our Service Promise to customers.
As the Services Supervisor you will be responsible for leading our Concierge team.
Day-to-day you will:
- Lead coach and develop the Concierge team to deliver an extraordinary customer experience and improve our NPS.
- Build and nurture a customer-centric culture driving new initiatives and fostering professional partnerships with key stakeholders and the local community.
- Manage team performance including succession planning recruitment induction and development.
- Oversee rostering budgets and forecast management.
- Review and analyse customer feedback to capture insights and identify opportunities for improvement.
- Partner with internal and external stakeholders to enhance our service delivery standards.
- Champion our Customer Service Promise Program
- Represent Fountain Gate Services in key management forums and lead the delivery of quarterly team meetings.
You Will Have:
- A strong ability to deliver exceptional service consistently exceeding customer expectations.
- Expertise in rostering budgeting and reporting.
- A proven track record in leading a team to success.
- The ability to learn new systems and procedures while sharing your knowledge with your team.
To find out more about this opportunity please reach out to Kristy Araipu via email
Discover more about working with us.
Applications close:26th June 2025
Required Experience:
Manager
Employment Type
Full-Time
