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JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Primary Responsibilities
Client Relationship Management
Cultivate own and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.
Communicate/escalate with appropriate parties (managerclient vendors etc.)
Leadership
Lead and manage JLL staff including direct reports to deliver contracted services.
Facilitate meetings including agendas and after-action item reports.
Exercise leadership and management skills in a matrixed environment to achieve results.
Operations
Lead and manage all services for all contracted hard service suppliers. Ensuring services are delivered consistently with agreement terms
Lead and assist with receiving and dispatching of work requests to vendors landlords or other 3rd party service providers
Lead and manage Facilities Coordinators to support operations
Manage and coordinate scheduling of 3rd party maintenance activities
Manage and coordinate work with 3rd party vendor including tracking work order completion vendor and client follow up and reviewing subcontractor invoices
Ensure all site management and operations practices follow company Master Service Agreement (MSA) requirements and client standards
Demonstrate an understanding of Mechanical Electrical and Plumbing and regulatory requirementsas it pertains to 3rd party vendor responsibilities
Travel Required: up to 50%
Financial
Build and manageoperating budgets - including monitoring analyzing and accurate reporting adherence. Understand explain and report results and variances.
Manage budgetary requests analysis and operational reporting: monthly and quarterly as needed
Read and understand the applicable Service Level Agreements and associatedfinancial impact.
Program & Project Management
Apply a programmatic approach to routine tasks small projects and other requests to support delivery of services and increase customer satisfaction.
Lead manage and assist JLL operations team with tactical planninggoals objectivesand execution.
Recommend planand execute continuous service quality improvements
Lead manage coordinate and support meetings with service providers and other stakeholders
Lead and manage direct reports to achieve the Key Performance Indicators
Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
Perform other duties activities or projects as assigned
Job Requirements
Undergraduate degree in business administration engineering engineering technology or related field recommended
Minimum 5 years in vendor or facility management of multi-building operations
Mechanical electrical plumbing and fire suppression system knowledge of commercial/critical facilities
Self-motivated to work in a remote environment
Strong interpersonal skills ability to communicate well in both oral and written reports
Strong organization skills and collaborative management style
Strong proficiency in MS Word Power Point and Excel (for reporting and reconciling data)
Strong proficiency in CMMS systems
Valid California drivers license
Must live within the client territory and the territory in which you manage
Estimated total compensation for this position:
132000..00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .
Location:
Remote Sacramento CA San Francisco CAIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Required Experience:
Manager
Full-Time