Community Resource Coordinator - Blue Ridge
Community Resource Coordinator - Blue Ridge
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-06-2025
Job Description
Job Title: Community Resources Coordinator
Branch or Department: Customer Experience
Salary/Wage: $19.95 per hour
Reports to: Branch Manager
FLSA Status: Overtime Non-Exempt
Supervises: N/A
Benefits Classification: Full Time
Work Location: Branch
Job Grade: 4
Hours per Week: 40
Work Schedule: Schedules are determined and adjusted based on the needs of the branch. On most weekdays the CSA works 8 to 5 with one weekday evening shift of 12-9 per week as well as one weekend rotation per month working on Saturday and Sunday.
Hour per year: 2080
Revision Date: 6/13/2024
Open Until Filled
At Mid-Continent Public Library we:
Imagine. We inspire innovation through curiosity and exploration.
Try new things. We empower what works and learn from the rest.
Lead the way. We connect people to information ideas and inspiration.
Welcome all. We embrace new perspectives and listen with humility.
Everything we do we do together.
Position Overview
The Community Resources Coordinator oversees an initiative to identify strategies and best practices for serving at-risk and marginalized groups in their immediate communities. This will be accomplished by utilizing library resources navigating community resources and partnerships providing social service referrals and working with their fellow Community Resource Coordinators. Individuals in this position will enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional service to all customers which gives them a sense of community contribution.
- Builds relationships with community organizations
- Becomes familiar with local and city agencies missions and services to connect customers with appropriate community resources
- Attends local community meetings to provide awareness of the librarys efforts to address customer needs and to make community contacts
- Creates and provides training to branch and system staff
- Develops or utilizes existing resource guides to local state and federal agencies that assist at-risk and marginalized groups o Supports staff in navigating community resources and best practices for serving at-risk or marginalized groups.
- o Reviews branch demographics and documentation to guide branch activities
- o Demonstrates compassion to at-risk and marginalized groups
- Conducts an on-going review of efforts and reports findings to management.
- Consults and collaborates with Safety Director as needed.
- Provides one on one service to customers around social needs
- Engages in high-volume customer interactions to assess their needs and offer referrals to relevant resources and support services.
- Maintains records of assisted customers and solicits customer feedback
- Conduct programming for customers to connect them to community resources or services
- Helps customers locate avenues to build skills and knowledge for success through information digital literacy and referrals to library services
- Works traditional desk shifts with staff to build relationships with customers and colleagues
- Able to learn and embrace new technology
- Acts as a guide for customers in use of the library and its resources
- Demonstrates use of technology and digital services to customers
- Recommends materials to customers based on interests needs and availability
- Assists customers with library card accounts including the receiving and recording of payment
- Processes library materials for customer access
- Ensures that library and its grounds are clean and orderly and performs basic custodial duties as needed
- Uses creative techniques in displays to reach browsers who do not approach staff
- Opens and closes branch library
- Attends meetings and trainings off-site where transportation to another location in the service area will be expected
- 2 years experience in social work mental health non-profit agency work Required
- Bachelors Required Masters degree Preferred
- Bilingual in English and Spanish Preferred
Required Knowledge Skills and Abilities
- Technology including specific applications hardware and coding languages
- Intermediate knowledge of Teams Microsoft Office 365 applications including Word Outlook Excel and MS Teams
- Demonstrates proven digital literacy to use email Outlook email other technological systems order supplies on a computer
All successful team members at MCPL should demonstrate:
- Ability to use effective verbal written and discreet communication with management co-workers and the public
- Ability to work effectively in a team environment
- Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position
- Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers
- Fundamental understanding of how DEI principles impact the workplace and library services
Age Requirement:
Must be at least 18 years of age
MVR Requirement
- Possession of a valid drivers license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)
Work Environment
- (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions dust mold scents allergens and communicable diseases which enable the employee to work outside at a facility handle construction and library materials work in older buildings and on jobsites and interact with coworkers and the public.
- Use of special equipment safety equipment and personal protective equipment (PPE) high noise level shared office space
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Daily (greater than 50% of the time)
- Standing (up to 1 hour at a time)
- Walking (even ground)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing/Pulling 1-10 pounds
- Pushing/Pulling 11-25 pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
- Receiving Communication and Instructions (vision reading hearing)
- Conveying Communication and Instructions (Speaking writing)
- Using computer data entry tools - keyboard mouse touchscreen scanner
- Sitting
- Receiving Communication and Instructions (vision reading hearing)
- Conveying Communication and Instructions (Speaking writing)
- Using computer data entry tools - keyboard mouse touchscreen scanner
Frequently (up to 50% of the time)
- Standing (more than 1 hour at a time)
- Walking (variable surfaces)
- Lifting 26-40 pounds
- Lifting 40 pounds
- Sitting
- Pushing/Pulling 26-40 pounds
- Pushing/Pulling 40 pounds
- Standing (up to 1 hour at a time)
- Standing (more than 1 hour at a time)
- Walking (even ground)
- Walking (variable surfaces)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing/Pulling 1-10 pounds
- Pushing/Pulling 11-25 pounds
- Pushing/Pulling 26-40 pounds
- Pushing/Pulling 40 pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
Occasionally (approximately 1-2 times per month)
- Climbing stepstools
- Climbing ladders
- Lifting 26-40 pounds
Rarely (1-5 times per year)
- Lifting 40 pounds
- Climbing stepstools
- Climbing ladders
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity sexual orientation national origin age disability protected veteran status or other protected class in accordance with applicable federal state and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check identity verification and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy mitigating circumstances and rehabilitation.Required Experience:
IC
Employment Type
Hourly
Key Skills
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