Onsite- New Braunfels - Operations Manager
Onsite- New Braunfels - Operations Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Operations Manager
Location: New Braunfels Texas
Reports To: Senior Operations Manager
About the Role
Imagine coming to work knowing youre not just chasing KPIsyoure solving real business problems through innovation. At TaskUs your role as an Operations Manager is central to delivering the best possible customer experience for our clients. This is where operational excellence meets people-first leadership.
Key Responsibilities
Lead and manage a business unit of up to 150 FTEs (minimum 90 FTEs).
Oversee day-to-day operations and serve as the primary client point of contact ensuring strong collaborative relationships.
Present performance insights during weekly monthly quarterly and annual business reviews.
Implement and execute advanced coaching structures and team development strategies.
Manage operational KPIs including CSAT AHT Resolution Rate Shrinkage (target shrinkage 10%).
Oversee financial responsibilities: invoicing billing and budget allocations.
Develop and execute teammate engagement plans with or without a budget.
Conduct interviews and hiring for Team Leader roles; promote a strong team culture.
Ensure compliance with Occupational Safety and Health Management Systems (OSHMS) and participate in all relevant committees (e.g. COPASST).
Drive scalable operations performance management and employee retention.
OSH & Compliance Responsibilities
Ensure legal and internal compliance with occupational health and safety standards.
Allocate appropriate resources for safety programs and system reviews.
Support prevention and health promotion programs in collaboration with HSEQ.
Actively participate in hazard identification and risk assessments.
Ensure all safety procedures training and PPE usage are followed and maintained.
What Were Looking For
2 years managing supervisors in a call center or BPO environment.
1 year experience in client relationship management.
(Nice to Have) Bachelors degree in Business Administration Management or related field.
Strong communication presentation and team leadership skills.
Proven ability in strategic planning resource management and performance metrics execution.
Job Expectations
Open and flexible schedule aligned with client operational hours.
Ability to multitask and manage multiple clients and projects simultaneously.
A proactive mindset to identify and solve problems with minimal oversight.
Key Competencies
Strategic Planning
Process Improvement
Resource & Risk Management
Team Leadership
Client & Stakeholder Engagement
Decision-Making
Communication Excellence
Do you have what it takes to be a successful Operations Manager at TaskUs
Apply now and lets find out.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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