Intermediate Specialist, Student Support

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Position purpose:

Provides a holistic approach to case management support for students of concern or students at risk and students with complex needs.

Identifies appropriate resources and facilitates the coordination of care and individual support with campus partners and community resources for students experiencing significant challenges to help them achieve their personal and academic goals.

Advocates for access to supports based on the students specific needs and collaborates with university faculties services associations and community organizations. Coaches students on self-advocacy.

In this role your responsibilities will include:

• Providing case management supportand interventionfor students experiencing significant challenges including but not limitedtomental health and wellness relationship conflicts social adjustment issuesbehaviourand diversity and recovery principles in the delivery of services and services could include psychoeducational workshops or other services as deemed necessary to support student success.

• Advocate and facilitate studentaccess to multiple supportson campus as well as community resources. Serve as point of contact to mobilize support and address students needs.

• Intervene indifficult and potentially contentious situations including suicide intervention crisis management conflict resolution casemanagementandmediation.

• Coordinatetransitions and support for students following aleaveofabsencefrom their studiestoensure necessary supports are in collecting and reviewing all facts pertaining tothestudentssituationdeveloping a support plantailored to each specific studentand follow-up.

• Engagesin systematic follow-up with at-risk students and remains connected to students who take short-termleaves.

• Liaises closely with support personnel in faculties and services. This includes but is not limited to working closely with Counselling Services Academic Accommodations Academic Support Service Unit International Office Residence Life Faculties and other campus and community resources and partners.

• Performs administrative tasks by maintaining accurate case records and a comprehensive database of student concerns.

• Facilitates training sessions for faculty and staff on key topics related to student support such as mental health trauma-informed care and sexual assault disclosures.

What you will bring:

• Bachelors degree in social work counselling education or related field (or an acceptable equivalent combination of education and experience).

• A minimum of 3 years experience in post-secondary or closely related settings.

• A minimum of 3 years experience in intervention in difficult and potentially contentious situations including suicide intervention crisis management conflict resolution case management counselling and mediation. Experience managing responses to various crisis situations and a range of complex issues (i.e. mental health and illness behavioral issues anger management substance misuse) with youth and young adults in a post-secondary setting

• Excellent interpersonal skills and communication skills (written and verbal) in English and French.

• Demonstrated ability to relate to students faculty and staff with diverse backgrounds experiences and identities in ways that build trust and confidence.

• Demonstrated ability to respect diversity and use inclusive behavior responding with sensitivity and self-awareness to the unique needs of students faculty and staff including visible and non-visible dimensions of diversity.

• Demonstrated ability to work with and assist students in navigating through complex systems.

• Ability to act with a considerable degree of autonomy and independence in the identification and case management of students of concern adhering to University of Ottawa policies and provincial privacy law.

• Demonstrated ability to work collaboratively and effectively in an inter professional environment with external agencies.

• Flexibility of working hours will be required to meet student needs which may arise outside of traditional work hours.

• Experience in a higher education and knowledge of personal social academic and systemic barriers impacting a students success.

• Knowledge of academic systems and the requirements for success.

• Comprehensive knowledge of campus and community resources.