Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you an organized people-centered professional who thrives in a supportive healthcare environment Do you have experience with patient scheduling intake coordination and providing exceptional service all while working remotely
A growing occupational and speech therapy practice based in Oregon is seeking a full-time Medical Virtual Assistant to support front-desk operations patient communications and scheduling. This is an excellent opportunity for someone who values teamwork professionalism and helping families access meaningful care.
About the Practice
This therapy clinic provides Speech Occupational Feeding Therapy and Psychological Evaluations with a mission to help as many people as possible live their best lives. Known for compassionate individualized care the team is collaborative patient-focused and committed to making a difference in the lives of children and families across Oregon.
Core Values:
Compassionate and individualized care
Skilled and effective therapy
Collaborative team environment
Commitment to helping people thrive
Key Responsibilities
Reception & Scheduling
Greet and check in patients virtually using WelcomeWare and other platforms
Schedule new and returning patient appointments and manage therapists calendars
Ensure schedules are full and proactively follow up on openings
Confirm appointments handle rescheduling and maintain a waitlist
Collect co-payments and past-due balances
Send appointment reminders and manage confirmation calls
Patient Intake & Records
Send and manage intake paperwork for new patients
Verify and update patient records including insurance details and authorizations
Communicate with referring providers to obtain necessary records
Create and organize client charts
Maintain EMRs and ensure HIPAA compliance
Communication & Customer Support
Answer phone calls emails and Curogram text messages professionally
Provide prompt and high-quality service to clients and their families
Coordinate telehealth appointments and follow-up communications
Respond to FAQs and escalate issues when needed
Support therapists and admin team with miscellaneous tasks and special projects
Tools You ll Use
WebPT (EMR and documentation)
WelcomeWare (virtual front desk interface)
Google Workspace (Drive Chat Gmail)
Curogram (patient texting platform)
Ooma (virtual phone system)
SRfax (secure faxing)
Adobe (forms and documentation)
Requirements
2 years of experience in medical front office or patient coordination preferably in a therapy or outpatient clinic setting
Experience with EMRs (WebPT preferred) virtual check-ins and intake processes
Strong communication and organizational skills
High attention to detail and ability to multitask in a fast-paced environment
Professional compassionate and friendly demeanor
Reliable internet connection and comfortable with remote work tools
Strong problem-solving skills and a team-first mindset
Ability to learn quickly and take initiative when supporting scheduling goals and patient flow
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
